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For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join Prada, a prestigious brand with over a century of innovation and excellence.
- Benefits: Enjoy a creative work environment and opportunities for professional growth.
- Why this job: Be a brand ambassador in a dynamic team that values curiosity and diversity.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
- Other info: This is a maternity cover position, perfect for those seeking a temporary yet impactful role.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.
You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
- Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
- Embrace and promote the Omni Channel mindset;
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
- Operate with the highest level of care and respect for the Products;
- Utilize Company digital tools actively to offer a complete and integrated luxury experience;
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
Similar experience within a luxury or premium brand
Understanding of luxury customer service
Experience in building a long-lasting relationship with clients
Being able to work in a team as well as alone
Excellent communication and interpersonal skills
Fluency in English
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PRADA Senior Client Advisor Leather Goods (Maternity Cover), Bicester employer: PradaGroup
Contact Detail:
PradaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRADA Senior Client Advisor Leather Goods (Maternity Cover), Bicester
✨Tip Number 1
Familiarise yourself with Prada's history, culture, and product range. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the brand, which is crucial for a role that revolves around being a Brand Ambassador.
✨Tip Number 2
Network within the luxury fashion industry. Attend events or connect with current or former employees on platforms like LinkedIn. Building relationships can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've exceeded client expectations in previous roles. Be ready to discuss specific situations where you built lasting relationships with clients, as this is key for the Senior Client Advisor position.
✨Tip Number 4
Stay updated on current fashion trends and competitors in the luxury market. Being knowledgeable about what's happening in the industry will allow you to engage customers effectively and position yourself as a trusted advisor.
We think you need these skills to ace PRADA Senior Client Advisor Leather Goods (Maternity Cover), Bicester
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Prada's history, values, and product range. This knowledge will help you convey the brand philosophy effectively in your application.
Tailor Your CV: Highlight relevant experience in luxury retail or customer service. Emphasise your ability to build relationships with clients and exceed sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury fashion and your understanding of exceptional customer service. Share specific examples of how you've created memorable experiences for clients in the past.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your interpersonal skills.
How to prepare for a job interview at PradaGroup
✨Understand the Brand
Before your interview, make sure you have a solid understanding of Prada's history, culture, and values. Familiarise yourself with their iconic products and recent collections to demonstrate your passion for the brand during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in a luxury setting. Highlight how you went above and beyond to meet client needs and foster relationships, as this is crucial for the role.
✨Emphasise Teamwork and Communication
Be ready to discuss how you work effectively within a team and communicate openly with colleagues. Share specific instances where collaboration led to a positive outcome, as teamwork is essential in creating a memorable customer experience.
✨Demonstrate Your Sales Acumen
Prepare to talk about your sales achievements and how you consistently met or exceeded targets. Use metrics or specific examples to illustrate your success, as this will show your potential value to the team at Prada.
