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For Companies At a Glance
- Tasks: Be the face of Prada, delivering exceptional customer experiences and building brand loyalty.
- Company: Join a prestigious luxury brand known for innovation and excellence since 1913.
- Benefits: Enjoy a creative work environment with opportunities for professional growth and development.
- Why this job: Immerse yourself in fashion and art while working with a diverse, passionate team.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion are essential.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected. Other languages desirable.
Prada - Client Advisor - Harrods employer: PradaGroup
Contact Detail:
PradaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prada - Client Advisor - Harrods
✨Tip Number 1
Familiarise yourself with Prada's brand philosophy and values. Understanding their commitment to excellence and innovation will help you convey this to customers, making you a more effective ambassador for the brand.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your passion for the industry, which is crucial for a Client Advisor role.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with customers effectively is key to building long-lasting relationships, so consider role-playing scenarios or seeking feedback from peers to improve your approach.
✨Tip Number 4
Showcase your problem-solving abilities during the interview. Think of examples where you've successfully handled customer complaints or challenges in previous roles, as this will highlight your capability to maintain high service standards.
We think you need these skills to ace Prada - Client Advisor - Harrods
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Prada's brand philosophy and values. Familiarise yourself with their products and recent collections, as well as their approach to customer service. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in luxury retail or client advisory roles. Be specific about your achievements, such as sales targets met or exceptional customer service examples, to showcase your suitability for the position.
Showcase Your Skills: Make sure to highlight your communication and interpersonal skills in your application. Provide examples of how you've built long-lasting relationships with clients and how you've handled challenging situations, such as customer complaints, effectively.
Personalise Your Application: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Prada specifically and how your values align with theirs. This personal touch can make your application stand out.
How to prepare for a job interview at PradaGroup
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Prada brand during the interview. Share your knowledge about current trends, the brand's history, and its values to demonstrate that you are not just looking for any job, but specifically want to be part of the Prada team.
✨Highlight Your Customer Relationship Skills
Since the role involves building long-lasting relationships with clients, prepare examples from your past experiences where you've successfully engaged with customers. Discuss how you tailored your approach to meet their needs and how you fostered loyalty.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've effectively dealt with customer complaints or challenges. Highlight your problem-solving skills and how you can maintain a positive experience for clients, even in difficult situations.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview to showcase your sales techniques and customer service skills. Practice how you would welcome a customer, handle inquiries, and promote products, ensuring you convey the brand's philosophy throughout.
