MIU MIU Store Operations Manager, North Europe

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

We are looking for an Operations Manager to ensure operational excellence and provide day-to-day support to Miu Miu stores across North Europe, in line with corporate guidelines, policies, and procedures. The role involves coordinating key operational activities — such as stockroom and inventory management, store support (IT, maintenance, uniforms, supplies), and compliance while serving as a liaison between stores and headquarters. The Store Operations Manager also plays a strategic role in training store teams, supervising the implementation of procedures, and supporting new store openings to ensure consistency and efficiency across the region.

RESPONSIBILITIES

• Ensure the implementation and supervision of product flow procedures to and from stores, in alignment with corporate guidelines and the Store Operations Manual.
• Train Store and Stockroom Managers on stockroom procedures and updates, ensuring full compliance.
• Oversee adherence to sales-related rules and procedures, in line with company policies and local regulations.
• Control the management of the cycle count.
• Supervise all activities related to year-end stocktakes, providing appropriate reports in collaboration with the relevant functions.
• Plan, manage, and control all activities linked to end-of-season stocktaking, producing relevant reports in collaboration with responsible personnel.
• Plan, manage, and control stocktaking activities in regional warehouses in collaboration with local Logistics Managers.
• Supervise the half-year order for fashion and technical uniforms to headquarters, based on guidelines and local needs, and oversee all uniform requirements for HQ.
• Monitor stock and KPI operations (e.g., stolen items, negatives, special stocks, de marque inconnue, transfers between stores) and ensure reports are sent to HQ.
• Confirm priorities for services required in each individual store.
• Coordinate timely activities between IT and stores in case of SAP or cash system malfunctions.
• Provide assistance to stores regarding the interpretation and implementation of all procedures and policies.
• Supervise the preparation of packaging and stationery orders for each boutique.
• Coordinate all activities required for new store openings and support all involved functions (Retail Merchandising, Visual Merchandising, etc.).

KNOWLEDGE AND SKILLS

• Similar experience in store operations in a luxury or premium brand; regional scope is an advantage.
• Strong knowledge of stockroom and inventory procedures (e.g., cycle counts, stocktakes, KPI monitoring).
• Experience in supporting store operations (IT issues, maintenance, supplies, uniform management).
• Familiarity with SAP or similar ERP systems.
• Ability to train and support store teams on procedures and operational guidelines.
• Strong problem-solving and organisational skills.
• Ability to manage multiple priorities and coordinate across functions.
• Excellent communication skills and a collaborative team spirit.
• Fluency in both Italian and English.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.