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- Tasks: Be the face of Miu Miu, delivering exceptional customer experiences and driving sales.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage and innovative spirit.
- Benefits: Enjoy a creative work environment, opportunities for growth, and a chance to work with a diverse team.
- Why this job: Immerse yourself in luxury fashion while building relationships and enhancing your sales skills.
- Qualifications: Previous experience in retail is preferred; passion for fashion and excellent communication skills are essential.
- Other info: Fluency in English is required; expertise in shoes is a bonus!
The predicted salary is between 24000 - 42000 ÂŁ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. RESPONSIBILITIES Welcome and serve the customer providing an excellent in-store experience at all times. Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools. Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs. Ensure to be up-to-date with fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display to high standards, complying with Company operational guidelines and stock procedures. Contribute to ensuring a high level of security and be attentive to prevent product thefts. KNOWLEDGE AND SKILLS Experience in a similar role; expertise in the Shoe department is a plus. Passion for human relations and sales. Problem-solving, curiosity, and interest in luxury/fashion, art, and design. Experience in building long-lasting relationships with clients. Able to work in a team as well as independently. Excellent communication and interpersonal skills. Passion and knowledge of the managed product category. Fluent spoken English is expected. #J-18808-Ljbffr
Contact Detail:
PradaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor- Harrods Shoe Heaven
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey its message effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to the role during interviews.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with friends or family in role-play scenarios can help you become more comfortable in building relationships, which is crucial for a Client Advisor.
✨Tip Number 4
Network within the luxury retail industry. Attend events or connect with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could lead to your application being noticed.
We think you need these skills to ace Miu Miu - Client Advisor- Harrods Shoe Heaven
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Miu Miu's philosophy and values. Highlight your understanding of the brand in your application, showcasing how your personal values align with theirs.
Tailor Your CV: Make sure your CV reflects relevant experience in retail, particularly in luxury or shoe departments. Emphasise any achievements related to sales performance and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your experience but also conveys your passion for fashion and luxury. Mention specific examples of how you've successfully built client relationships in the past.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication and interpersonal skills. Use clear and engaging language to reflect your ability to connect with customers and work within a team.
How to prepare for a job interview at PradaGroup
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the luxury fashion industry during the interview. Share your insights on current trends and how they relate to Miu Miu's brand identity, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Discuss specific strategies you used to foster loyalty and enhance the customer experience, as this aligns with the job's focus on client engagement.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss a challenging situation you faced in a retail environment and how you resolved it. This will showcase your problem-solving skills and ability to handle customer complaints effectively, which is crucial for the Client Advisor position.
✨Know the Brand Inside Out
Research Miu Miu's history, values, and product offerings thoroughly. Being able to articulate what sets Miu Miu apart from competitors will impress the interviewers and show that you're committed to representing the brand authentically.
