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- Tasks: Provide hands-on IT support across luxury retail locations and ensure smooth operations.
- Company: Join the iconic Prada Group, a leader in the luxury sector with a global presence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a creative team and make a real impact in a fast-paced environment.
- Qualifications: Proactive mindset, strong relationship skills, and technical proficiency in IT systems.
- Other info: Work in a diverse and inclusive environment that values your talent and passion.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE
To deliver hands-on IT support across Prada Group Retail locations, ensuring smooth day-to-day operations through responsive technical assistance, hardware and software maintenance, and user lifecycle management in close collaboration with the IT Manager. This is a full-time and on-site position based in our London Head Office.
RESPONSIBILITIES
- Provide technical support to the business in managing telephone, ticket and email requests from users in support of the IT Manager.
- Support all business locations for all brands, which include Prada, Miu Miu, Churchs Footwear and Marchesi Café.
- Ensure that calls, tickets and emails for support are dealt with promptly and appropriately, escalated to the relevant group.
- Prepare and maintain existing Hardware and Software to agreed standards.
- Inventory and asset management of business devices.
- Work with the manager to create and complete business orders.
- User onboarding and offboarding activities.
KNOWLEDGE AND SKILLS
- Proactive mindset with the ability to manage short delivery times and tight deadlines.
- Strong relationship-building skills across teams and locations.
- High-volume handling capability in a fast-paced retail environment.
- Technical proficiency in: PC, printers, and Microsoft environments.
- SAP systems, iPhones, Office tools, and ERP platforms.
- Retail IT experience, ideally with exposure to multisite operations.
- Education in Computer Science or a related field, or equivalent practical experience in retail IT.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Prada Group IT Specialist, London employer: PRADA
Contact Detail:
PRADA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prada Group IT Specialist, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Prada Group is all about innovation and excellence, so think of examples from your past that showcase these traits. We want to see how you fit into our creative environment!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with IT support, especially in retail settings. Highlight any specific tools or systems you've worked with, like SAP or Microsoft environments, to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Prada Group family.
We think you need these skills to ace Prada Group IT Specialist, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially in retail environments, and don’t forget to mention any relevant technical proficiencies!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Prada Group and how your proactive mindset can contribute to our team. Keep it concise but impactful!
Showcase Your Technical Skills: Since this role requires strong technical proficiency, be sure to list your experience with PCs, printers, Microsoft environments, and any ERP platforms. We want to see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our creative and diverse team at Prada Group!
How to prepare for a job interview at PRADA
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with PCs, printers, and Microsoft environments. Be ready to discuss your experience with SAP systems and any retail IT exposure you've had. This will show that you're not just familiar with the tools but can also handle them effectively in a fast-paced environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you provided hands-on support or managed user requests efficiently. Highlighting your proactive mindset and ability to work under tight deadlines will impress the interviewers.
✨Build Rapport with Your Interviewers
Since this role involves working closely with various teams, demonstrate your relationship-building skills during the interview. Engage with your interviewers, ask questions about their experiences, and show genuine interest in the company culture. This will help you stand out as a team player.
✨Understand the Company’s Values
Familiarise yourself with Prada Group's commitment to diversity and inclusion. Be prepared to discuss how you align with these values and how you can contribute to a respectful workplace. Showing that you resonate with their mission will make a positive impression.