At a Glance
- Tasks: Support the CRM team in enhancing client engagement and improving operational efficiency.
- Company: Join the iconic Prada Group, a leader in luxury fashion.
- Benefits: Gain hands-on experience in a dynamic environment with a focus on personal growth.
- Other info: Full-time internship in London for 6-12 months, starting September/October.
- Why this job: Make an impact in luxury retail while developing your skills in a prestigious brand.
- Qualifications: Proactive mindset, strong organisational skills, and proficiency in Excel and PowerPoint.
The predicted salary is between 20000 - 30000 € per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
JOB PURPOSE
To support the CRM team in enhancing client engagement and improving operational efficiency across retail channels. The role involves tracking performance metrics, assisting with campaign execution and analysis, coordinating client experience initiatives, and facilitating internal processes such as supplier management, budget tracking, and boutique feedback consolidation. The intern will contribute to the delivery of personalised customer experiences and help streamline CRM operations through data insights, toolkit preparation, and cross‑functional collaboration.
Please note this internship is not linked to university course credit. We are seeking a candidate to join our London Head Office team full‑time from September/October for 6–12 months.
RESPONSIBILITIES
- Support weekly and monthly CRM KPI tracking
- Assist in creating dashboards and performance summaries for Retail teams
- Contribute to campaign analysis (e.g. open rates, conversion rates) and highlight key insights
- Help organise personalised CRM campaigns (targeting, content, deployment)
- Assist in preparing Clienteling toolkits for store teams
- Support the CRM Manager in monitoring and coordinating initiatives such as Retail Events, Gifting, In‑Store animations, etc.
- Consolidate boutique feedback and contribute to sharing best practices across the network
- Assist in the implementation of client experiences: help identify appropriate client targeting and support supplier coordination, gifting management, and logistics
- Help manage invoice follow‑up and supplier communication
- Assist the CRM Manager in creating supplier profiles in internal tools
- Support purchase order creation and budget tracking
- Assist with loyalty‑related orders (e.g. gifts, handwritten cards, CRM stationery)
- Coordinate internal validations and liaise with Finance and Procurement teams
KNOWLEDGE AND SKILLS
- Smart and proactive mindset, with the ability to adapt quickly to a fast‑paced environment
- Strong organisational and analytical skills
- Ability to provide tangible support from day one
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel and PowerPoint; familiarity with CRM tools is a plus
- Ability to manage multiple tasks and prioritise effectively
- Collaborative attitude and willingness to learn
- Fluency in English
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA CRM Intern, London employer: PRADA
Prada Group is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and innovation thrive. As a CRM Intern in our London Head Office, you will gain invaluable experience in the luxury sector while contributing to personalised client engagement initiatives. We prioritise employee growth through hands-on learning opportunities and collaboration across diverse teams, making this internship a meaningful step in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA CRM Intern, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Prada's recent campaigns and initiatives. Show us that you're not just passionate about luxury fashion but also understand how CRM plays a role in enhancing client engagement.
✨Tip Number 3
Practice your analytical skills! Be ready to discuss how you would track performance metrics or analyse campaign data. We want to see your thought process and how you can contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team and eager to be part of the Prada family.
We think you need these skills to ace PRADA CRM Intern, London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your enthusiasm for the luxury sector shine through. We want to see how much you admire brands like PRADA and how that passion can translate into your work with us.
Highlight Relevant Skills:Make sure to emphasise your organisational and analytical skills in your application. We’re looking for someone who can jump in and provide tangible support from day one, so showcase any experience you have with CRM tools or data analysis.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is sharp and professional. This will reflect your ability to communicate effectively within our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the PRADA CRM team.
How to prepare for a job interview at PRADA
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM systems and tools. Understand how they work and their importance in enhancing client engagement. This will show your enthusiasm for the role and your readiness to contribute from day one.
✨Showcase Your Analytical Skills
Be prepared to discuss your analytical skills and how you've used them in past experiences. Think of specific examples where you tracked performance metrics or contributed to campaign analysis. This will demonstrate your ability to provide tangible support in a fast-paced environment.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the CRM team's initiatives and how they measure success. This shows that you're genuinely interested in the role and eager to learn more about how you can contribute to the team’s goals.
✨Highlight Your Collaborative Spirit
Since the role involves cross-functional collaboration, be ready to share examples of how you've worked effectively in teams. Emphasise your willingness to learn and adapt, as well as your proactive mindset, which aligns perfectly with the company culture at Prada.
