Prada Client Advisor WRTW, Selfridges
Prada Client Advisor WRTW, Selfridges

Prada Client Advisor WRTW, Selfridges

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
P

At a Glance

  • Tasks: Deliver exceptional luxury experiences and build lasting client relationships.
  • Company: Join Prada, a renowned Italian brand with a legacy of innovation and excellence.
  • Benefits: Enjoy a creative work environment, professional growth opportunities, and diverse team culture.
  • Why this job: Be part of a prestigious brand, engage with luxury fashion, and make a real impact.
  • Qualifications: Experience in luxury brands and strong communication skills are essential.
  • Other info: Embrace diversity and inclusion while working in a dynamic, international setting.

The predicted salary is between 28800 - 43200 £ per year.

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi. We are currently operating in more than 45 countries, embracing employees of more than 100 nationalities. Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The success of our company is driven by the talent and passion of our people, fostering their professional growth.

Job Purpose

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the brand philosophy and values to final clients, guiding them into the world of Prada. You are accountable for achieving individual and team sales targets, acting proactively to ensure the best service and respond to customer needs both in-store and through our e-commerce channel.

Responsibilities

  • Place the customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing excellent service according to the "client journey ceremony";
  • Exceed individual sales targets and maximize sales performance, contributing to the store's success;
  • Achieve KPI goals, ensuring high-quality sales and customer service;
  • Demonstrate excellent knowledge of products, Prada history, culture, and DNA;
  • Capture customer data into the company CRM to maintain and develop relationships for personalized service and future opportunities;
  • Embrace and promote the omnichannel mindset;
  • Maintain an updated knowledge of luxury fashion trends and competitors to engage customers effectively;
  • Resolve client complaints in collaboration with the line manager and client service team;
  • Operate with care and respect for products;
  • Utilize digital tools actively to enhance the luxury experience;
  • Host and conduct customer appointments, both in person and virtually;
  • Participate in daily store operations and maintain an organized stock room;
  • Adhere to operational guidelines, stock procedures, security, cash activities, inventory, logistics, and reporting activities;
  • Work as a team player, fostering open communication and a positive work environment, embracing diversity and inclusion values.

Knowledge and Skills

  • Experience in luxury or premium brands;
  • Understanding of luxury customer service;
  • Ability to build long-lasting client relationships;
  • Ability to work independently and in a team;
  • Excellent communication and interpersonal skills;
  • Fluency in English.

Prada Client Advisor WRTW, Selfridges employer: PRADA

At Prada, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and diversity. As a Client Advisor at our Selfridges location, you will not only engage with luxury fashion but also benefit from extensive professional growth opportunities within a globally renowned brand. Join us to be part of a team that values excellence and fosters meaningful relationships, ensuring every day is both rewarding and inspiring.
P

Contact Detail:

PRADA Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Prada Client Advisor WRTW, Selfridges

✨Tip Number 1

Familiarise yourself with Prada's history and brand values. Understanding the essence of the brand will help you connect with customers and convey the brand philosophy effectively.

✨Tip Number 2

Develop your knowledge of luxury fashion trends and competitors. Being well-informed will enable you to engage customers in meaningful conversations and enhance their shopping experience.

✨Tip Number 3

Practice your customer service skills by role-playing different scenarios. This will prepare you for various client interactions and help you exceed their expectations during the interview process.

✨Tip Number 4

Showcase your ability to build relationships by preparing examples of how you've successfully engaged with clients in the past. This will demonstrate your suitability for the Client Advisor role.

We think you need these skills to ace Prada Client Advisor WRTW, Selfridges

Luxury Customer Service Expertise
Strong Interpersonal Skills
Sales Performance Maximisation
Client Relationship Management
Product Knowledge in Luxury Fashion
CRM Software Proficiency
Omnichannel Retail Understanding
Conflict Resolution Skills
Digital Tools Utilisation
Team Collaboration
Adaptability to Trends
Effective Communication Skills
Organisational Skills
Cultural Awareness
Fluency in English

Some tips for your application 🫡

Understand the Brand: Familiarise yourself with Prada's history, values, and product offerings. This knowledge will help you convey the brand philosophy effectively in your application.

Tailor Your CV: Highlight relevant experience in luxury retail or customer service. Emphasise skills that align with the role, such as relationship building and sales performance.

Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for luxury fashion and your understanding of the client journey. Mention specific examples of how you've exceeded sales targets or provided exceptional customer service.

Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your excellent communication and interpersonal skills. Use clear, concise language and ensure there are no grammatical errors.

How to prepare for a job interview at PRADA

✨Know Your Prada

Familiarise yourself with the history, culture, and values of Prada. Understanding the brand's philosophy will help you convey its essence during the interview, showcasing your passion and alignment with their vision.

✨Customer-Centric Mindset

Prepare to discuss how you would create a memorable luxury customer experience. Think of examples from your past roles where you placed the customer at the centre of your service, demonstrating your ability to build meaningful relationships.

✨Sales Performance Insights

Be ready to talk about your previous sales experiences, particularly in luxury or premium brands. Highlight specific achievements and how you exceeded sales targets, as this will show your capability to contribute to the store's success.

✨Embrace Omnichannel Strategies

Understand the importance of an omnichannel approach in retail today. Be prepared to discuss how you would engage customers both in-store and online, utilising digital tools to enhance their luxury shopping experience.

Prada Client Advisor WRTW, Selfridges
PRADA
P
  • Prada Client Advisor WRTW, Selfridges

    London
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-11

  • P

    PRADA

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>