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For Companies At a Glance
- Tasks: Deliver exceptional luxury experiences and build meaningful client relationships.
- Company: Join the iconic Prada Group, a leader in luxury fashion.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: Experience in luxury service and strong communication skills.
- Other info: Dynamic team environment with a focus on diversity and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
Overview
Job Purpose: As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the Brand philosophy and values to the final clients guiding them into the world of Prada. You hold yourself accountable to achieve individual and team sales targets, acting as a proactive player in ensuring the best service and responding to customer needs for both in-store and ecommerce channels.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
Responsibilities
- Place the Customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing them with excellent service in accordance with the “client journey ceremony.”
- Exceed individual sales targets and maximize own sales performance, contributing to the success of the entire store.
- Exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate excellent knowledge of the products as well as Prada history, culture and DNA.
- Capture customer data into the Company CRM to connect to the client, maintain and develop relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain knowledge of the luxury fashion world by staying informed on fashion trends and competitors to discuss with customers and offer advice.
- Take ownership of resolving client complaints liaising with the line manager and Client Service team when necessary.
- Operate with the highest level of care and respect for the products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments in person or via virtual meetings.
- Work in synergy with the Back of House, participating in daily store operations and maintaining an organized stock room.
- Comply with Company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics, and reporting requested by head office.
- Work as a team player, fostering open and constructive communication to ensure a consistent exceptional experience and a positive working environment, embracing diversity and inclusion values.
Knowledge and Skills
- Experience within a luxury or premium brand
- Understanding of luxury customer service
- Experience in building long-lasting relationships with clients
- Ability to work in a team as well as independently
- Excellent communication and interpersonal skills
- Fluency in English
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Consulting, Information Technology, and Sales
Industries
- Retail Luxury Goods and Jewelry
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MIU MIU Client Advisor RTW, Harrods employer: PRADA
Contact Detail:
PRADA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIU MIU Client Advisor RTW, Harrods
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Miu Miu's history, values, and product lines. This knowledge will help you connect with customers and show them that you're genuinely passionate about the brand.
✨Tip Number 2
Practice your people skills! Role-play different customer scenarios with friends or family. The more comfortable you are in engaging conversations, the better you'll be at building those meaningful relationships that are key to this role.
✨Tip Number 3
Show off your sales prowess! Think of creative ways to exceed sales targets. Whether it’s upselling or creating a unique shopping experience, let your personality shine through to make every interaction memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace MIU MIU Client Advisor RTW, Harrods
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it aligns with Miu Miu's values.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in luxury retail and customer service, and demonstrate how you can create memorable experiences for clients, just like we do at StudySmarter.
Be Personable and Authentic: We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to show your personality. This is your chance to connect with us and showcase how you can build meaningful relationships with clients.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our fabulous team!
How to prepare for a job interview at PRADA
✨Know Your Brand Inside Out
Before the interview, dive deep into Miu Miu's history, culture, and product range. Being able to discuss the brand's philosophy and values will show your passion and commitment, making you stand out as a potential Client Advisor.
✨Master the Art of Customer Experience
Prepare examples of how you've previously created memorable customer experiences. Think about times when you went above and beyond to meet a client's needs, as this aligns perfectly with the role's focus on exceptional service.
✨Showcase Your Sales Savvy
Be ready to discuss your sales achievements and how you exceeded targets in past roles. Highlighting your ability to drive sales while maintaining high-quality service will resonate well with the interviewers.
✨Embrace Team Spirit
Since teamwork is crucial in this role, come prepared with examples of how you've collaborated effectively with others. Emphasising your ability to foster open communication and support your colleagues will demonstrate that you're a great fit for their inclusive environment.
