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- Tasks: Be the ambassador for luxury, guiding clients through an exceptional shopping experience.
- Company: Join Church's, a prestigious luxury shoemaker with a rich heritage.
- Benefits: Enjoy a vibrant work culture, competitive pay, and opportunities for personal growth.
- Why this job: Make meaningful connections while working with high-end fashion and craftsmanship.
- Qualifications: Passion for luxury fashion, excellent communication skills, and a team player attitude.
- Other info: Embrace diversity in a creative, international environment focused on excellence.
The predicted salary is between 25000 - 30000 £ per year.
To be the "ambassador" who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. Responsible for maximising individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.
Responsibilities
- Place the Customer at the centre, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the "client journey ceremony".
- Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships, offer a personalised approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Be proactively engaged in cross-selling with all Departments and maximise sales opportunities in order to achieve individual sales targets and KPIs.
- Ensure to be up-to-date with fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts.
Qualifications
- Curiosity and interest in luxury/fashion, art and design.
- Experience of building long-lasting relationships with clients.
- Able to work in a team as well as alone.
- Excellent communication and interpersonal skills.
- Ambition, resilience, self-motivation, result-driven and problem-solving.
- Passion and knowledge of the managed product category.
- Passion for selling and stores.
CHURCH\'S Client Advisor Regent Street in City of Westminster employer: PRADA
Contact Detail:
PRADA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHURCH\'S Client Advisor Regent Street in City of Westminster
✨Tip Number 1
Get to know the brand inside out! Dive into Church's history, values, and products. When you walk into that interview, your passion for their craftsmanship will shine through, making you stand out as a true ambassador.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to simulate customer interactions. This will help you feel more confident in showcasing your ability to create memorable experiences for clients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to luxury fashion. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to being part of the Church's family right from the start.
We think you need these skills to ace CHURCH\'S Client Advisor Regent Street in City of Westminster
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury fashion shine through! Share any experiences or interests that connect you to the brand and its values. We want to see that you're genuinely excited about the opportunity to represent Church's.
Tailor Your Application: Make sure to customise your application for the Client Advisor role. Highlight your relevant skills and experiences that align with the job description. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Personable and Engaging: Your written application should reflect your personality. Use a friendly tone and engage us with your communication style. Remember, we’re looking for someone who can build relationships with clients, so let that come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Church's!
How to prepare for a job interview at PRADA
✨Know the Brand Inside Out
Before your interview, dive deep into Church's history, values, and product offerings. Understanding their heritage and craftsmanship will not only impress your interviewers but also help you convey genuine enthusiasm for the brand.
✨Master the Customer Journey
Familiarise yourself with the concept of the 'client journey ceremony'. Be ready to discuss how you would create a welcoming environment and provide exceptional service that places the customer at the centre of everything.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built long-lasting relationships with clients. Highlight your communication skills and how you’ve fostered loyalty, as this is key to the role.
✨Stay Ahead of Fashion Trends
Keep up-to-date with current fashion trends and competitors in the luxury market. Being able to discuss these insights during your interview will demonstrate your passion for the industry and your proactive approach to sales.