At a Glance
- Tasks: Be the brand ambassador, maximising sales and enhancing customer relationships.
- Company: Join Prada Group, a leader in luxury fashion and shoemaking.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Immerse yourself in luxury retail while building lasting client connections.
- Qualifications: Passion for luxury, excellent communication skills, and retail experience preferred.
- Other info: Full-time position located in the heart of London.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Senior Client Advisor Church\’s New Bond Street
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Senior Client Advisor Church\’s New Bond Street
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To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
- Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
- Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
- Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies and stock procedures.
KNOWLEDGE AND SKILLS
Passion for building long-lasting relationships with clients and peers
Problem solving, curiosity and interest in luxury/fashion
Experience in a luxury or premium retail environment
Being able to work in team, as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the shoemaking industry and affinity with the Brand
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
-
Industries
Retail Luxury Goods and Jewelry
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Senior Client Advisor Church\'s New Bond Street employer: Prada Group
Contact Detail:
Prada Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Church\'s New Bond Street
✨Tip Number 1
Familiarise yourself with the Church's brand philosophy and values. Understanding their unique selling points will help you convey the brand's message effectively during your interactions.
✨Tip Number 2
Network within the luxury retail community. Attend events or engage with professionals on platforms like LinkedIn to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Stay updated on current trends in the luxury fashion industry. Being knowledgeable about competitors and market movements will demonstrate your passion and commitment to the role.
✨Tip Number 4
Prepare for potential role-play scenarios during interviews. Practising how to handle customer interactions and queries can showcase your problem-solving skills and ability to provide excellent service.
We think you need these skills to ace Senior Client Advisor Church\'s New Bond Street
Some tips for your application 🫡
Understand the Brand: Before applying, take time to understand Prada Group's philosophy and values. This will help you convey your alignment with the brand in your application and demonstrate your passion for luxury retail.
Highlight Relevant Experience: Make sure to emphasise any previous experience in luxury or premium retail environments. Detail specific instances where you've successfully built client relationships or maximised sales opportunities.
Showcase Communication Skills: Since excellent communication and interpersonal skills are crucial for this role, provide examples in your CV or cover letter that illustrate your ability to engage with customers effectively and resolve queries.
Tailor Your Application: Customise your CV and cover letter to reflect the responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Prada Group
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Church's and the luxury shoe industry during the interview. Research the brand's history, values, and latest collections so you can discuss them confidently.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built relationships with clients and resolved any issues effectively.
✨Familiarise Yourself with Sales Techniques
Understand the selling ceremony and sales strategies that are effective in luxury retail. Be ready to discuss how you would maximise sales opportunities while maintaining a high standard of customer experience.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve handling difficult customer situations or achieving sales targets. Think through your responses and be ready to showcase your problem-solving skills and adaptability.