At a Glance
- Tasks: Lead in-store training and develop a passionate team to enhance the Prada client experience.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a rich heritage.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on innovation and excellence.
- Why this job: Be a Prada ambassador and shape the future of luxury retail.
- Qualifications: Strong training skills and a passion for people development.
The predicted salary is between 40000 - 50000 £ per year.
Company Overview
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
As Prada In-Store Training Manager, you will support the Store Manager in bringing the store to its full potential, achieving business results and qualitative objectives. You will convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You will be the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion and Proactivity in line with Prada Client Experience. This role is based in store and requires a regular on‑site presence.
Responsibilities
- Plan and cascade training programs in line with global, local and store priorities
- Promote a culture of Shadowing: Observation, Feedback and Coaching at all Store levels
- Support Store Leadership in team development and driving performance of individual Client Advisors
- Ensure an effective Client Journey implementation impacting on Conversion, Clienteling, Leathergoods Mindset, Zoning, etc.
- Identify training needs in line with business priorities
- Develop training action plans at a Store & Client Advisor level
- Leverage in‑store training tools: training sessions, coaching sessions, Daily Briefing moments, and best‑practice sharing
- Collaborate with other retail functions (Merchandising, CRM, Events, etc.) to jointly organize and manage specific training activities
- Perform team gap analysis, build individual coaching plans, and provide ongoing feedback on individual team member progress, performance and training level
- Support Store Leadership to ensure full training content cascading on Brand, Client Journey and Product knowledge
- Drive in‑store training initiatives with active shop‑floor presence
- Monitor quality, impact and retention of training content
- Ensure Store Team embraces a self‑learning culture, with special attention to Retail Training Digital Tools (Training APP)
- Lead a culture of in‑store coaching prioritizing Client Advisors according to their needs and focusing on selling skills, Client Experience, Clienteling, Styling, Brand ambassadorship and High‑End products
- Follow‑up with individual Shadowing (Observation / Feedback / Coaching) on Store Leadership to ensure a seamless and correct one‑to‑one process in store (Coach the Coach)
- Ensure regular communication with trainees, giving continuous feedback on progress
- Manage onboarding journeys for New Hires in the store by facilitating their in‑store induction and partnering with HQ
Knowledge and Skills
- Strong training expertise combined with effective people management skills, enabling the development and performance of teams at all levels
- Strong knowledge of KPIs, with particular focus on CRM performance and client engagement
- Ability to work both in a team and independently
- Excellent communication and interpersonal skills
- Fluency in English
Equal Opportunity Statement
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
PRADA In-Store Training Manager, Selfridges employer: Prada Group
Prada Group is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity and excellence are at the forefront. As a Luxury Retail Training Leader, you will benefit from comprehensive training programmes and opportunities for professional growth, all while working in a prestigious environment that prioritises client engagement and high-quality service. Join us to be part of a team that values your contributions and supports your career development in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land PRADA In-Store Training Manager, Selfridges
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Prada, especially those in training roles. They can give you insider tips and maybe even put in a good word for you.
✨Tip Number 2
Show your passion for the brand! When you get the chance to chat with anyone from Prada, make sure to express your love for their products and values. It’ll show you’re not just looking for any job, but this job.
✨Tip Number 3
Prepare for role-play scenarios! As a Training Manager, you’ll need to demonstrate your coaching skills. Practise how you’d handle different training situations, so you can shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Prada family.
We think you need these skills to ace PRADA In-Store Training Manager, Selfridges
Some tips for your application 🫡
Show Your Passion for Prada:When you're writing your application, let your love for the brand shine through! Talk about what Prada means to you and how you embody the values of Empathy, Warmth, Passion, and Proactivity. We want to see that you're not just looking for a job, but that you're excited to be part of the Prada family.
Tailor Your Experience:Make sure to highlight your training expertise and people management skills in your application. Use specific examples from your past roles that demonstrate how you've developed teams and driven performance. We’re looking for someone who can bring out the best in others, so show us how you’ve done that before!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we want to see your qualifications and experience without wading through too much text. A well-structured application speaks volumes about your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows that you’re serious about joining our team at Prada!
How to prepare for a job interview at Prada Group
✨Know Your Prada
Before the interview, dive deep into Prada's history, values, and current collections. Understanding the brand's philosophy will not only impress your interviewers but also help you articulate how you can embody and promote these values as an In-Store Training Manager.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences in detail. Think of specific examples where you've successfully developed a team or improved performance. Highlight your ability to create engaging training programmes that align with business priorities, as this is crucial for the role.
✨Emphasise Client Experience
Since the role focuses on enhancing the client journey, be ready to share your insights on client engagement strategies. Discuss how you've previously implemented training that positively impacted client relationships and conversion rates, showcasing your understanding of KPIs.
✨Be Ready to Coach
Expect questions about your coaching style and how you would approach shadowing and feedback. Prepare to explain how you would foster a culture of continuous learning among Client Advisors, ensuring they feel supported and motivated to excel in their roles.
