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For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and build meaningful relationships with clients.
- Company: Join the iconic PRADA Group, a leader in luxury fashion.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand while enhancing your sales and customer service skills.
- Qualifications: Experience in luxury retail and excellent communication skills are essential.
- Other info: Full-time position located at Selfridges, London.
The predicted salary is between 28800 - 43200 ÂŁ per year.
PRADA Client Advisor Leather Goods, Selfridges
Join to apply for the PRADA Client Advisor Leather Goods, Selfridges role at Prada Group
PRADA Client Advisor Leather Goods, Selfridges
Join to apply for the PRADA Client Advisor Leather Goods, Selfridges role at Prada Group
As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.
You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
- Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities;
- Embrace and promote the Omni Channel mindset;
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
- Operate with the highest level of care and respect for the Products;
- Utilize Company digital tools actively to offer a complete and integrated luxury experience;
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
- Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
Similar experience within a luxury or premium brand
Understanding of luxury customer service
Experience in building a long-lasting relationship with clients
Being able to work in a team as well as alone
Excellent communication and interpersonal skills
Fluency in English
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
-
Industries
Retail Luxury Goods and Jewelry
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PRADA Client Advisor Leather Goods, Selfridges employer: Prada Group
Contact Detail:
Prada Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRADA Client Advisor Leather Goods, Selfridges
✨Tip Number 1
Familiarise yourself with Prada's history, culture, and product range. This knowledge will not only help you connect with customers but also demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations about luxury fashion trends. Being able to discuss current styles and competitors will show your expertise and enhance your ability to build relationships with clients.
✨Tip Number 3
Network within the luxury retail industry. Attend events or join online forums where you can meet professionals who might provide insights or referrals that could lead to opportunities at Prada.
✨Tip Number 4
Demonstrate your customer service skills by volunteering or working in roles that require high levels of interaction with clients. This experience will be invaluable in showcasing your ability to create memorable customer experiences.
We think you need these skills to ace PRADA Client Advisor Leather Goods, Selfridges
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Advisor at PRADA. Highlight your ability to create exceptional customer experiences and your knowledge of luxury fashion in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in luxury retail or customer service. Emphasise your skills in building relationships with clients and achieving sales targets, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of PRADA's brand values. Mention specific examples of how you've exceeded sales targets or provided outstanding customer service in the past.
Showcase Your Knowledge: In your application, demonstrate your knowledge of PRADA's history, culture, and product range. This will show your genuine interest in the brand and your readiness to represent it as a Brand Ambassador.
How to prepare for a job interview at Prada Group
✨Know Your Prada
Familiarise yourself with Prada's history, culture, and product range. Being able to discuss the brand's philosophy and values will show your passion and commitment to the role.
✨Customer-Centric Mindset
Prepare to demonstrate how you would place the customer at the centre of your service. Think of examples where you've gone above and beyond to meet a client's needs in previous roles.
✨Sales Performance Focus
Be ready to discuss your experience with sales targets and KPIs. Highlight specific achievements that showcase your ability to exceed expectations and contribute to team success.
✨Team Player Attitude
Emphasise your ability to work collaboratively with colleagues. Share examples of how you've fostered open communication and contributed to a positive working environment in past positions.
