Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional luxury customer experiences and build meaningful relationships with clients.
- Company: Join the iconic Prada Group, a leader in luxury fashion.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand while enhancing your sales and customer service skills.
- Qualifications: Experience in luxury retail and excellent communication skills are essential.
- Other info: Full-time position located at Harrods, London.
The predicted salary is between 28800 - 42000 £ per year.
As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as a proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.
RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
- Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA.
- Capture Customer data into the Company CRM to connect to the client, maintain and develop the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice.
- Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary.
- Operate with the highest level of care and respect for the Products.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Host and conduct customer appointments either in presence or leveraging technology to do virtual meetings.
- Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room.
- Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
KNOWLEDGE AND SKILLS
- Similar experience within a luxury or premium brand.
- Understanding of luxury customer service.
- Experience in building a long-lasting relationship with clients.
- Being able to work in a team as well as alone.
- Excellent communication and interpersonal skills.
- Fluency in English.
PRADA Client Advisor Home, Harrods employer: Prada Group
Contact Detail:
Prada Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PRADA Client Advisor Home, Harrods
✨Tip Number 1
Familiarise yourself with Prada's history, culture, and product range. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the brand during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with luxury brands in your area. This hands-on experience will prepare you for the high expectations of a role at Prada and show your commitment to providing exceptional service.
✨Tip Number 3
Network with current or former employees of Prada or similar luxury brands. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on current fashion trends and competitors in the luxury market. Being knowledgeable about the industry will allow you to engage more effectively with clients and position yourself as a trusted advisor.
We think you need these skills to ace PRADA Client Advisor Home, Harrods
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Advisor at Prada. Highlight your ability to create exceptional customer experiences and your knowledge of luxury fashion in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in luxury retail or customer service. Emphasise your skills in building relationships with clients and achieving sales targets, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of Prada's brand values. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Showcase Your Communication Skills: In both your CV and cover letter, highlight your excellent communication and interpersonal skills. Mention any experience you have in resolving client complaints or working collaboratively in a team, as these are key aspects of the role.
How to prepare for a job interview at Prada Group
✨Know Your Prada
Familiarise yourself with Prada's history, culture, and product range. Being able to discuss the brand's philosophy and values will show your passion and commitment to the role.
✨Customer-Centric Mindset
Prepare to demonstrate how you would place the customer at the centre of your service. Think of examples from your past experiences where you exceeded customer expectations or resolved complaints effectively.
✨Sales Performance Focus
Be ready to discuss your previous sales achievements and how you plan to exceed targets in this role. Highlight any experience you have with KPIs and how you’ve contributed to team success.
✨Team Player Attitude
Showcase your ability to work collaboratively with colleagues. Share examples of how you've fostered open communication and contributed to a positive working environment in previous roles.
