At a Glance
- Tasks: Manage customer data and support CRM projects in a luxury retail environment.
- Company: Join the iconic Prada Group, a leader in luxury fashion since 1913.
- Benefits: Creative international environment with opportunities for professional growth.
- Other info: Flexible retail hours and commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values talent and passion in luxury retail.
- Qualifications: Experience in CRM, strong communication skills, and a customer-centric approach.
The predicted salary is between 31500 - 38500 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
In Store CRM Manager consolidates the data regarding customers, providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level.
Responsibilities:
- Ensure customer data accuracy inputted by store team as well as validating data accuracy in system.
- Review and analyze SA performance including all elements of KPIs and MBOs (e.g. CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy.
- Launch and monitor new CRM system/function in store.
- Communicate with local Retail team for system/function enhancement.
- Generate and assist the interpretation of report in store.
- Manage customer list and ensure strategized local marketing activities.
- Assist SM to setup in store CRM action plan by considering the event calendar and business environment.
- Conduct regular CRM training with sales team.
- Support SM in all activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action.
Requirements:
- Strong company commitment with a proven track record of strong client development.
- In store-service oriented.
- Customer-centric approach.
- Proficient in the main IT/digital tools.
- Familiar with Excel function and analytical.
- Engaging with strong interpersonal and communication skills.
- Proven experience in CRM, including a strong understanding of key performance indicators (KPIs).
- Solid knowledge of luxury goods and products.
- Proficient in Microsoft Office Suite, particularly Excel.
- Ability to work effectively within a team.
- Results-oriented with the ability to work independently towards objectives.
- Demonstrated training and coaching skills.
- Excellent communication and interpersonal skills.
- Fluency in English.
This role requires flexibility to work retail hours, including weekdays, evenings and weekends, in line with business needs.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
in-store CRM manager in luxury retail in London employer: Prada Group
At Prada Group, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. As a Stockroom Assistant in our London location, you will benefit from a supportive environment that values your contributions and offers ample opportunities for professional growth within the luxury sector. Join us to be part of a diverse team where your passion for excellence can thrive, and enjoy the unique advantage of working with iconic brands in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land in-store CRM manager in luxury retail in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prada Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prada Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace in-store CRM manager in luxury retail in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prada Group:Your cover letter is your chance to shine! Tell us why you want to work at Prada Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prada Group!
How to prepare for a job interview at Prada Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
