At a Glance
- Tasks: Manage customer data and enhance CRM systems for a luxury retail environment.
- Company: Join the iconic Prada Group, a leader in luxury fashion since 1913.
- Benefits: Flexible working hours and a dynamic team culture.
- Other info: Opportunity for growth in a diverse and international team.
- Why this job: Be part of a prestigious brand and make a real impact on customer experience.
- Qualifications: Experience in CRM, strong communication skills, and a passion for luxury goods.
The predicted salary is between 31500 - 38500 £ per year.
Описание
Founded in 1913 in Italy, the Prada Group operates in more than 45 countries in the luxury sector, with the PRADA, Miu Miu, Versace, Church's, Car Shoe, and Luna Rossa brands.
Its employees represent more than 100 nationalities.
- Задачи
- Ensure the accuracy of customer data entered by the store team and validate data accuracy in the system
- Review and analyze sales associate performance across KPIs and MBOs, including CRM KPIs, i Phone Interaction results, and CRM activity results; provide the Store Manager with individual sales associate overviews and strategies
- Launch and monitor new CRM systems and functions in the store
- Communicate with the local Retail team
- Enhance systems and functions
- Generate store reports and assist with their interpretation
- Manage customer lists and ensure local marketing activities are strategically planned
- Assist the Store Manager in setting up in-store CRM action plans based on the event calendar and business environment
- Conduct regular CRM training with the sales team
- Support the Store Manager with all activities related to the VOCE Project, including customer satisfaction surveys, store feedback collection, and customer follow-up actions
- Требования
- Demonstrated commitment to the company and a proven track record of client development
- In-store service orientation and a customer-centric approach
- Proficient with key IT and digital tools
- Familiar with Excel functions and analytical work
- Strong interpersonal, communication, and teamwork skills
- Proven CRM experience and a strong understanding of KPIs
- Solid knowledge of luxury goods and products
- Proficient in Microsoft Office Suite, particularly Excel
- Able to work independently toward objectives and deliver results
- Demonstrated training and coaching skills
- Fluent in English
- Условия
- Flexible working hours, including weekdays, evenings, and weekends, in line with business needs
- Location: London, England, United Kingdom
crm manager in-store retail in London employer: Prada Group
At Prada Group, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. As a Stockroom Assistant in our London location, you will benefit from a supportive environment that values your contributions and offers ample opportunities for professional growth within the luxury sector. Join us to be part of a diverse team where your passion for excellence can thrive, and enjoy the unique advantage of working with iconic brands in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land crm manager in-store retail in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prada Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prada Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace crm manager in-store retail in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prada Group:Your cover letter is your chance to shine! Tell us why you want to work at Prada Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prada Group!
How to prepare for a job interview at Prada Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
