At a Glance
- Tasks: Maximise sales by providing an extraordinary luxury customer experience and capturing client data in CRM.
- Company: Prada Group is committed to promoting brand values and fostering client relationships.
- Benefits: Inclusive work environment ensuring equal opportunities for all candidates.
- Other info: Position located at Church's New Bond Street, focusing on team collaboration and communication.
- Why this job: Join a luxury brand and be an ambassador for exceptional customer service.
- Qualifications: Experience in building long-lasting client relationships and passion for luxury fashion required.
The predicted salary is between 30000 - 40000 £ per year.
Job Purpose: To be the “ambassador” who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. As such, to be responsible for maximising individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.
Responsibilities:
- Place the Customer at the centre, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the “client journey ceremony”.
- Capture Customer data into the Company CRM to connect with the client, maintain and develop relationships to offer a personalised approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistently exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Be proactively engaged in cross-selling with all Departments and maximise sales opportunities to achieve individual sales targets and KPIs.
- Ensure to be up-to-date with fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts.
Knowledge And Skills:
- Passion for selling and stores.
- Curiosity and interest in luxury/fashion, art and design.
- Experience in building long-lasting relationships with clients.
- Able to work in a team as well as alone.
- Excellent communication and interpersonal skills.
- Ambition, resilience, self-motivation, result-driven and problem-solving.
- Passion and knowledge of the managed product category.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.
Client Advisor Church's New Bond Street employer: Prada Group
Prada Group offers a dynamic workplace at Church's New Bond Street, promoting diversity and inclusion. Employees enjoy a supportive environment that values personal characteristics and fosters long-term client relationships.
