At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on compliance and innovation.
- Why this job: Shape the future of banking with advanced technology and impactful customer experiences.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking is essential.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Worcester employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and collaboration. We offer competitive benefits, a supportive work culture that values diversity and inclusion, and opportunities to engage with leading financial institutions on transformative projects. Join us in our state-of-the-art facilities, where your expertise in IVR and digital transformation will be recognised and rewarded, making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Enterprise Architect role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of IVR and Conversational AI transformations. We want you to showcase your hands-on experience and how you’ve driven CX initiatives in past roles.
✨Tip Number 3
Don’t forget to highlight your understanding of banking regulations during interviews. We know that compliance is key in this industry, so make sure you can discuss data privacy and PCI-DSS confidently.
✨Tip Number 4
Finally, apply through our website! We’re always on the lookout for talented individuals like you. It’s a great way to get noticed and show us you’re serious about joining our team.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in enterprise architecture and solution design. We want to see how your skills align with the role, especially your hands-on delivery of IVR and Contact Center transformations.
Showcase Client-Facing Experience:Since this role involves onsite client-facing interactions, let us know about your past experiences in banking programs. Share specific examples where you engaged with executive stakeholders and drove customer experience initiatives.
Highlight Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure they’re front and centre. We love seeing that you’re committed to staying updated in this fast-paced field!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide from your past roles, especially in banking, the better!
✨Engage with Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think of scenarios where you've successfully driven customer experience initiatives and be prepared to share those stories during the interview.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Be ready to discuss how these regulations impact digital transformation projects, as this knowledge will show that you’re not just technically savvy but also aware of the compliance landscape.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure to highlight them. Discuss how these qualifications have equipped you to handle the challenges of the role, especially in regulated environments.
