At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector, driving digital transformation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career advancement and skill development.
- Why this job: Shape the future of banking with innovative technology and impactful projects.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Wolverhampton employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Located in a vibrant city, our workplace fosters creativity and inclusivity, making it an excellent choice for those seeking meaningful and rewarding employment in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with IVR and digital transformations. We want to see how you've tackled challenges and delivered results in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing common questions related to enterprise architecture and client engagement. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talent that fits the bill, so don’t hesitate to put yourself out there!
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in enterprise architecture and solution design. We want to see how your skills align with the role, especially your hands-on delivery of IVR and Contact Center transformations.
Showcase Client-Facing Experience:Since this role involves onsite client-facing interactions, let us know about your past experiences in banking programs. Share specific examples where you engaged with executive stakeholders and drove customer experience initiatives.
Highlight Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure they stand out in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on enterprise architecture and solution design principles. Familiarise yourself with the specific technologies mentioned in the job description, like IVR systems and CCaaS platforms. Being able to discuss these confidently will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Showcase Your Client-Facing Experience
Since the role involves onsite client-facing responsibilities, prepare examples from your past experiences where you've successfully engaged with clients, especially in banking programmes. Highlight how you’ve navigated challenges and driven customer experience initiatives to demonstrate your capability in this area.
✨Understand the Regulations
Get a solid grasp of banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Be ready to discuss how these regulations impact enterprise architecture and digital transformation projects. This knowledge will set you apart as someone who understands the complexities of working in regulated environments.
✨Engage with Executive Stakeholders
Prepare to talk about your experience engaging with executive stakeholders. Think of specific instances where you’ve influenced decision-making or driven CX initiatives. This will show that you can communicate effectively at all levels, which is crucial for this role.
