At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector, driving digital transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with exposure to advanced technologies and executive stakeholders.
- Why this job: Shape the future of banking with innovative technology and engage with top-tier clients.
- Qualifications: Experience in enterprise architecture and client-facing roles, especially in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Wakefield employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and collaboration. We offer competitive benefits, a supportive work culture that values diversity and inclusion, and opportunities to engage with leading financial institutions on transformative projects. Join us in our state-of-the-art facilities, where your expertise in IVR and digital transformation will be recognised and rewarded, making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies of your past projects, especially those involving IVR and digital transformations. We want to see how you’ve made an impact in previous roles.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or mentors. We can help you refine your answers to highlight your experience with executive stakeholders and CX initiatives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talent that fits the bill, especially those with a strong understanding of banking regulations and AI governance.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enterprise Architect role. Share your passion for digital transformation in banking and how your background aligns with our needs.
Showcase Your Client-Facing Experience:Since we value client-facing roles, be sure to include examples of how you've engaged with executive stakeholders in previous positions. This will help us see your ability to drive CX initiatives effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide from your past roles, especially in banking programs, the better!
✨Engage with Executive Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think about how you've driven customer experience initiatives in the past and be prepared to share those success stories during the interview.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Be ready to discuss how these regulations impact digital transformation projects, especially in regulated environments. Showing that you understand the compliance landscape will set you apart.
✨Showcase Your Technical Skills
If you have experience with CCaaS platforms like Google CXAS/CES or Genesys, make sure to highlight that. Also, if you hold any relevant certifications, such as Google Cloud Professional Architect or TOGAF, mention them! This will demonstrate your commitment to staying current in the field.
