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For Companies At a Glance
- Tasks: Create and update documentation for Okta and Microsoft Entra services.
- Company: Join a leading IT services company with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid work options, and professional growth opportunities.
- Why this job: Make an impact by improving documentation that supports identity management and SaaS applications.
- Qualifications: Experience as a Technical Author in IT or Cloud environments is essential.
- Other info: Dynamic role with opportunities to enhance your skills in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Author will be responsible for creating, updating, and analysing both new and existing Okta and Microsoft Entra service and support documentation. This role focuses on improving the accuracy, consistency, and usability of documentation supporting identity management and SaaS application services.
Key Responsibilities
- Knowledge Articles (KA) – Okta, Entra, and all SaaS applications.
- Knowledge Articles (KA) – Service Desk procedures and workflows.
- Service Overviews (SO) – Okta, Entra, and all SaaS applications.
- Technical Run Manuals (TRM) – Operational and support documentation for Okta, Entra, and SaaS applications.
- Technical Recovery Action Plans (TRAP) – Business continuity and recovery guides for Okta, Entra, and related services.
ServiceNow Administrative Tasks
- Reviewing and analysing ServiceNow requests related to Okta user groups.
- Creating and maintaining Entra user groups.
- Performing other ServiceNow-related administrative activities as required.
Required Skills & Experience
- Proven experience as a Technical Author within IT, Cloud, or Identity Management environments.
- Strong working knowledge of Okta, Microsoft Entra ID (Azure AD), and SaaS application services.
- Familiarity with ServiceNow for workflow documentation and request management.
- Experience developing Knowledge Articles, Technical Manuals, and Service Documentation in alignment with ITIL or organizational standards.
- Excellent written communication, analytical, and documentation skills with attention to detail.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Consulting
Industries: IT Services and IT Consulting
Technical Author employer: PRACYVA
Contact Detail:
PRACYVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Okta and Entra. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best technical documentation. Include examples of Knowledge Articles and Technical Manuals you've developed. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Okta, Entra, and SaaS applications. Be ready to discuss how you’ve improved documentation in the past and how you approach creating user-friendly content. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Technical Authors. Make sure to tailor your application to highlight your experience with ITIL standards and ServiceNow, as these are crucial for the role.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Technical Author, especially in IT and Cloud environments. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Okta, Entra, and SaaS applications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical writing and how your background fits with our needs. We love seeing enthusiasm for the role and the company, so let your personality come through!
Showcase Your Documentation Skills: Since this role focuses on creating and updating documentation, include examples of your previous work if possible. Whether it’s Knowledge Articles or Technical Manuals, we want to see your ability to produce clear and concise content.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your knowledge of Okta, Microsoft Entra, and SaaS applications. Familiarise yourself with the latest updates and features, as well as any common issues users face. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Writing Skills
Since the role involves creating documentation, be prepared to discuss your writing process. Bring examples of your previous work, like Knowledge Articles or Technical Manuals, and be ready to explain how you ensure clarity and usability in your documents.
✨Understand ServiceNow Inside Out
As you'll be handling ServiceNow tasks, make sure you know how it works. Be ready to discuss your experience with workflow documentation and user group management. If you can share specific examples of how you've used ServiceNow effectively, that’ll definitely impress them.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to create or update documentation under tight deadlines or handle complex technical information. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
