At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with top-tier banks and engage with executive stakeholders.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Slough employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Our commitment to employee well-being and continuous learning makes us an exceptional employer for those seeking meaningful and rewarding careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of enterprise architecture and IVR systems. We suggest practising common interview questions and scenarios related to digital transformation in regulated environments.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific projects where you’ve driven CX initiatives or worked with Tier-1 banks. We want to see how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Enterprise Architect role. Share specific examples of your work with Tier-1 banks and how you've engaged executive stakeholders in the past.
Showcase Relevant Certifications:If you’ve got certifications like Google Cloud Professional Architect or TOGAF, make sure they’re front and centre. We love seeing candidates who are committed to their professional development, especially in areas like AI governance and risk management.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide, the better!
✨Engage with Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think of scenarios where you've successfully driven customer experience initiatives and be prepared to share those stories.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Being able to discuss how these regulations impact digital transformation projects will show that you’re not just technically savvy but also aware of the compliance landscape.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or in Conversational AI platforms, make sure to highlight them. Discuss how these qualifications have equipped you to handle the challenges of the role, especially in regulated environments.
