At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector, driving digital transformation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with exposure to advanced technologies and executive stakeholders.
- Why this job: Shape the future of banking with innovative technology and engage with top-tier clients.
- Qualifications: Experience in enterprise architecture and client-facing roles, especially in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Sheffield employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer a collaborative work culture where your expertise in banking programs and digital transformation will be valued, alongside competitive benefits and opportunities to engage with executive stakeholders on impactful CX initiatives. Located in a vibrant city, our firm provides a unique chance to work with leading financial institutions while contributing to cutting-edge projects in the realm of AI and contact centre solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Enterprise Architect role.
✨Tip Number 2
Showcase your hands-on experience! When chatting with potential employers, highlight your past projects in IVR and Conversational AI transformations. We want to hear about your successes and how you’ve driven CX initiatives.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of banking regulations and CCaaS platforms. We know that being well-prepared can set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enterprise Architect role. Share your experiences with banking programs and how you've engaged executive stakeholders in driving CX initiatives.
Showcase Relevant Certifications:If you have certifications like Google Cloud Professional Architect or TOGAF, make them stand out! We love seeing candidates who are committed to their professional development and understand the importance of AI governance and risk management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations, especially in regulated environments like banking.
✨Engage with Executive Stakeholders
Prepare examples of how you've successfully engaged executive stakeholders in past projects. Highlight your ability to drive customer experience initiatives and how you navigated complex client relationships, particularly in Tier-1 banks.
✨Understand the Regulations
Familiarise yourself with banking regulations such as data privacy, PCI-DSS, and GDPR equivalents. Being able to discuss these topics confidently will show that you understand the landscape in which you'll be working.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or in Conversational AI platforms, make sure to mention them. They can set you apart from other candidates and demonstrate your commitment to staying current in the field.
