At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on large-scale digital transformation.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in London employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer a collaborative work culture where your expertise in banking programs and digital transformation will be valued, alongside competitive benefits and opportunities to engage with executive stakeholders. Located in a vibrant city, our firm is committed to fostering a diverse workforce and providing the resources necessary for you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Enterprise Architect role.
✨Tip Number 2
Showcase your hands-on experience! When chatting with potential employers, highlight your past projects in IVR and Conversational AI transformations. We want to hear about your successes and how you’ve driven CX initiatives.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your knowledge of banking regulations and CCaaS platforms. We know that being well-prepared can make all the difference in impressing those executive stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Let’s get your application in and take that next step towards your dream job in enterprise architecture!
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in enterprise architecture and solution design. We want to see how your skills align with the role, especially your hands-on delivery of IVR and Contact Center transformations.
Showcase Client-Facing Experience:Since this role involves onsite client-facing interactions, let us know about your past experiences in banking programs. Share specific examples where you engaged with executive stakeholders and drove customer experience initiatives.
Highlight Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure they’re front and centre. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations, especially in regulated environments like banking.
✨Engage with Executive Stakeholders
Prepare examples of how you've successfully engaged executive stakeholders in past projects. Highlight your ability to drive customer experience initiatives and how you navigated complex client-facing roles.
✨Understand the Regulations
Familiarise yourself with banking regulations such as data privacy, PCI-DSS, and GDPR equivalents. Being able to discuss these topics confidently will show that you understand the landscape in which you'll be working.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or in Conversational AI platforms, make sure to mention them. They can set you apart from other candidates and demonstrate your commitment to the field.
