At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with top-tier banks and engage with executive stakeholders.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Leicester employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Located in a vibrant area, our workplace fosters creativity and inclusivity, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of enterprise architecture and IVR systems. We suggest practising common interview questions and scenarios related to digital transformation in regulated environments.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific projects where you’ve delivered IVR or Conversational AI transformations. We want to see how you’ve engaged with executive stakeholders and driven CX initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enterprise Architect role. Share your experiences with banking programs and engaging executive stakeholders, and don’t forget to mention your familiarity with AI governance!
Showcase Relevant Certifications:If you’ve got certifications like Google Cloud Professional Architect or TOGAF, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on enterprise architecture and solution design principles. Familiarise yourself with the specific technologies mentioned in the job description, like IVR systems and CCaaS platforms. Being able to discuss these confidently will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Showcase Your Client-Facing Experience
Since the role involves onsite client-facing responsibilities, prepare examples from your past experiences where you've successfully engaged with clients, especially in banking programmes. Highlight how you’ve driven customer experience initiatives and managed stakeholder expectations.
✨Understand the Regulations
Get a solid grasp of banking regulations such as data privacy laws and PCI-DSS. Be ready to discuss how these regulations impact digital transformation projects. This knowledge will demonstrate your ability to navigate complex environments and reassure interviewers that you can handle compliance issues.
✨Certifications Matter
If you have any relevant certifications, especially those listed in the job description, make sure to mention them. If you don’t have them yet, consider discussing your plans to obtain them. This shows your commitment to professional development and staying current in the field.
