At a Glance
- Tasks: Support IT systems, manage incidents, and ensure seamless service delivery.
- Company: Join a leading company focused on innovative technology solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous learning.
- Why this job: Make a real impact in IT operations and enhance your tech skills.
- Qualifications: Experience in IT support and strong problem-solving abilities.
The predicted salary is between 50000 - 65000 £ per year.
Establishes partnerships with MLL areas ensuring efficient service delivery and maintaining high levels of reliability in TS operations. With deep domain expertise, product knowledge, and effective leadership skills, collaborate closely with stakeholders to deliver exceptional services and ensure the reliable functioning of IT systems, ultimately supporting the success of the MLL operations.
Responsibilities:
- Support critical incident and problem management, participating in reliability calls, identifying root causes, and implementing preventive actions.
- Monitor and track the IRIS incident and request queues for timely resolution.
- Facilitate engagement with 3rd party vendors, monitoring their work and addressing escalations as required to ensure SLAs are met.
- Serve as the primary contact for non-site TS teams and communicate updates to TS management and business IT leaders to ensure transparency and accuracy during incidents.
- Assist in change management activities including coordinating change schedules, obtaining approvals, and implementing changes for supported applications and infrastructure.
- Coordinate patch management activities, initiating and planning patches for applications, infrastructure, and operating systems.
- Coordinate with MLL and TS teams for the implementation of application features, enhancements, and infrastructure changes.
- Engage with BT Site Leads and business stakeholders to ensure testers are identified for user acceptance testing (UAT) as it pertains to Change Management and/or Patch Management Activities.
- Support business continuity by participating in local efforts for failover tests, server patching, and infrastructure maintenance.
- Review progress, pending items, and impediments related to operational incident and problem management with TS Site Delivery Leader.
- Coordinate site-specific tasks associated with IT portfolio projects lifecycle management and infrastructure upgrades.
- Monitor service levels, track metrics, and analytics as it pertains to network reliability, availability, and capacity metrics to ensure site health for TS services.
- Participate in TS contractor management activities including entrance permits and requesting escorts.
- Ensure compliance with company policies, standards, and procedures at the site level.
- Provide input to TS Site Delivery Leader for future requirements, especially key business capabilities and the associated value to the Product Line as an input to shape the product strategy.
- Partner with TS Site Delivery Leader to provide input and execute Service Lifecycle and roadmap and continuous Improvement Plans.
Required Expertise:
- In-depth knowledge of MLL site operations and processes.
- Understanding of IT systems and applications specific to the MLL industry.
- Familiarity with regulatory compliance requirements and quality standards.
- Ability to analyze and troubleshoot technical issues related to site operations and IT infrastructure.
- Strong understanding of incident and problem management processes.
- Proficiency in identifying and implementing preventive and corrective actions.
- Knowledge of change management principles and practices for seamless system integration.
- Familiarity with patch management processes and best practices.
- Experience in coordinating and executing disaster recovery efforts.
- Proficiency in the specific applications, hardware, and peripheral devices used in the MLL environment.
- Deep understanding of the infrastructure components supporting the MLL applications.
- Knowledge of network architecture, protocols, and security measures.
- Excellent communication and interpersonal skills to effectively engage with stakeholders and team members.
- Strong problem-solving and decision-making abilities to address complex issues.
- Build strong relationships and foster collaboration across teams and departments.
- Proactive and adaptable approach to manage changing requirements and unexpected situations.
- Strong analytical and critical thinking skills to identify opportunities for improvement.
- Demonstrates a customer-centric mindset and a commitment to delivering high-quality service.
- Exhibits strong ethics, integrity, and professionalism in all interactions.
- Displays resilience and composure in high-pressure situations.
- Takes ownership and accountability for tasks and outcomes.
- Promotes a culture of continuous learning and knowledge sharing.
Senior Information Technology Support Engineer in Leeds employer: PRACYVA
As a Senior Information Technology Support Engineer, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our company fosters a culture of continuous learning and professional growth, offering employees the opportunity to engage with cutting-edge technology while ensuring the reliability of IT systems that support critical operations. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, and your career can flourish alongside our commitment to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Support Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PRACYVA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PRACYVA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PRACYVA!
✨Direct Apply to PRACYVA
Let's not forget to apply directly through the PRACYVA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Information Technology Support Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PRACYVA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PRACYVA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PRACYVA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
