Lead Field Support

Lead Field Support

Full-Time 60000 - 80000 Β£ / year (est.) No working from home possible
PRACYVA

At a Glance

  • Tasks: Lead IT system separation and ensure smooth transitions across multiple teams.
  • Company: Join a leading firm in the manufacturing and pharma sector.
  • Benefits: Competitive pay, travel expenses covered, and potential for remote work after onboarding.
  • Other info: Opportunity for career growth and collaboration with diverse teams.
  • Why this job: Make a real impact by managing critical IT systems in a dynamic environment.
  • Qualifications: 7 years in tech, strong understanding of IT service delivery, and Agile practices.

The predicted salary is between 60000 - 80000 Β£ per year.

Location: Leeds, UK (5 days onsite)

Type: Contract

Key Responsibilities

  • Understands portfolio of IT systems used at local and franchise level.
  • Works within the separation framework to plan and execute the separation of these systems from Johnson and Johnson.
  • Understands business processes and needs; collaborates with business functions to ensure robust plans for separation.
  • Will need to quickly develop a detailed understanding of current system architecture, security requirements, access control, data flows, etc.
  • Needs to engage with multiple in-house/external teams to ensure smooth transition of apps and systems, local and global.
  • SDLC and documentation ownership.
  • For systems identified for decommissioning, lead the end-to-end process for any archival activities, including aligning with technical quality to dispose of applications and environments.
  • Must be able to travel between x2 sites in the UK: Leeds and Blackpool. Travel will be expensed.
  • There may be periods during the project where 2nd line support activities are required to assist existing 2nd and 3rd line technology support teams.

Qualifications

  • Bachelor's degree or equivalent in a technical field (Engineering, Science, Mathematics, or Information Systems, e.g., Computer Science, Management of Information Systems).

Experience and Skills Required

  • 7 years of experience working with Technology or in engineering technology fields.
  • Proven knowledge and understanding of standard IT service delivery, ITIL, and Agile practices.
  • Proven experience in technical product management or technical product delivery.
  • Deep understanding of business processes and high-level understanding of high-quality digital product delivery.
  • Strong interpersonal skills with a focus on translating analysis into actionable recommendations.
  • Proficiency in Agile delivery tools (JIRA, Leankit, Confluence, Asset Management, etc.).
  • Proficiency in Service Now application.

Preferred

  • Experience in managing software product portfolio for a product line or product group.
  • Experience working with Manufacturing Labs or Quality Systems (GxP).
  • SDLC proficiency.
  • MS Azure, AWS, and Power Apps proficiency or certification is preferred.

Other: English language required. Site-based role, although some remote working potentially after a predetermined period. Highly self-motivated and proactive person required.

Skills Mandatory Skills: Field Engineering

Lead Field Support employer: PRACYVA

As a Lead Field Support Engineer in Leeds, you will join a dynamic team that values innovation and collaboration within the manufacturing and pharmaceutical sectors. Our company fosters a supportive work culture that prioritises employee growth through continuous learning opportunities and hands-on experience with cutting-edge technology. With a commitment to excellence and a focus on meaningful contributions, we offer a unique environment where your skills can thrive while enjoying the benefits of a well-structured contract role.

PRACYVA

Contact Details:

PRACYVA Recruitment Team

We think you need these skills to ace Lead Field Support

IT Service Delivery
Agile Practices
Technical Product Management
Business Process Understanding
Digital Product Delivery
Interpersonal Skills
Agile Delivery Tools (JIRA, Leankit, Confluence)