At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with top-tier banks and engage with executive stakeholders.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 70000 - 90000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Glasgow employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer a collaborative work culture where your expertise in banking programs and digital transformation will be valued, alongside competitive benefits and opportunities to engage with executive stakeholders on impactful CX initiatives. Located in a vibrant city, our firm is committed to fostering a diverse workforce and providing the resources necessary for you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of enterprise architecture and IVR systems. We want you to be able to discuss your hands-on experience confidently and show how you can drive CX initiatives.
✨Tip Number 3
Don’t forget to showcase your understanding of banking regulations during interviews. We know that compliance is key in this industry, so make sure you highlight your familiarity with data privacy and PCI-DSS.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out. Let’s get you that dream job!
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your client-facing roles in banking programs and how you've engaged executive stakeholders. Be genuine and let your personality come through – we love that!
Showcase Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or TOGAF, make sure they’re front and centre. These are key for us, especially in the context of banking regulations and digital transformation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on enterprise architecture and solution design principles. Familiarise yourself with the specific technologies mentioned in the job description, like CCaaS platforms and conversational AI. Being able to discuss these topics confidently will show that you're not just a good fit, but that you’re genuinely interested in the role.
✨Showcase Your Experience
Prepare to share specific examples from your past roles, especially those involving onsite client-facing experiences in banking programmes. Highlight any hands-on delivery of IVR or contact centre transformations you've been involved in. This will help demonstrate your capability to handle similar challenges in this new role.
✨Engage with Executive Stakeholders
Since engaging executive stakeholders is key, think of instances where you've successfully driven customer experience initiatives. Be ready to discuss how you navigated complex stakeholder environments and what strategies you used to ensure alignment and buy-in.
✨Understand the Regulations
Brush up on banking regulations like data privacy and PCI-DSS. Being knowledgeable about these will not only help you answer questions more effectively but also show that you understand the importance of compliance in digital transformation projects within regulated environments.
