At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on large-scale digital transformation.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Chester employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and collaboration. We offer competitive benefits, a supportive work culture that values diversity and inclusion, and opportunities to engage with leading financial institutions on transformative projects. Join us in our state-of-the-art facilities, where your expertise in IVR and digital transformation will be recognised and rewarded, making a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of enterprise architecture and IVR systems. We want you to be able to discuss your hands-on experience confidently and show how you can drive CX initiatives.
✨Tip Number 3
Don’t forget to showcase your understanding of banking regulations during interviews. We know that compliance is key in this industry, so make sure you highlight your familiarity with data privacy and PCI-DSS.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance to stand out. Let’s get you that dream job!
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations. We want to see how your skills align with what we're looking for!
Showcase Client-Facing Experience:Since this role involves onsite client-facing work, don’t forget to mention your experience in banking programs. Share specific examples where you’ve engaged with executive stakeholders and driven customer experience initiatives.
Highlight Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make them stand out! We love seeing that you’re committed to staying ahead in the field.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide from your past roles, especially in banking, the better!
✨Engage with Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think about how you've driven customer experience initiatives in the past and be prepared to share those stories. Show them you can communicate effectively at all levels.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Be ready to discuss how these regulations impact digital transformation projects. This shows that you not only have the technical skills but also understand the compliance landscape.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure to highlight them. Discuss how these qualifications have equipped you for the challenges of the role. It’s a great way to demonstrate your commitment to professional development and expertise in the field.
