At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector, driving digital transformation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career advancement.
- Why this job: Shape the future of banking with innovative technology and impactful customer experiences.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 70000 - 90000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Locations
Enterprise Architect ( Agentic IVR ) in Cheshire, Warrington employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer a collaborative work culture where your expertise in banking programs and digital transformation will be valued, alongside competitive benefits and opportunities to engage with executive stakeholders on impactful CX initiatives. Located in a vibrant city, our firm is committed to fostering a diverse workforce and providing the resources necessary for you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Showcase your hands-on experience! When chatting with potential employers, highlight your delivery of IVR and Conversational AI transformations. We want them to see how you’ve made an impact in previous roles.
✨Tip Number 3
Prepare for those tricky questions! Brush up on banking regulations and be ready to discuss how you’ve navigated compliance in past projects. We need to show that we’re not just tech-savvy, but also regulation-aware.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for talent that can drive CX initiatives in the financial sector.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enterprise Architect role. Share your experiences with banking programs and how you've engaged executive stakeholders in the past. This is your chance to shine!
Showcase Relevant Certifications:If you have certifications like Google Cloud Professional Architect or TOGAF, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development, especially in areas relevant to our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide, the better!
✨Engage with Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think about past experiences where you successfully drove CX initiatives and be prepared to share those stories.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Being able to discuss how these regulations impact digital transformation projects will show that you’re not just technically savvy but also aware of the compliance landscape.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or in Conversational AI platforms, make sure to highlight them. Discuss how these qualifications have equipped you to handle the challenges of the role, especially in regulated environments.
