At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector, driving digital transformation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career advancement and skill development.
- Why this job: Shape the future of banking with innovative technology and impactful projects.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 70000 - 90000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Cardiff employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Located in a vibrant area, our workplace fosters creativity and inclusivity, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of enterprise architecture and IVR systems. We suggest practising common interview questions and scenarios related to digital transformation in regulated environments.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific projects where you’ve delivered IVR or Conversational AI transformations. We want to see how you’ve engaged with executive stakeholders and driven CX initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in enterprise architecture and solution design. We want to see how your background aligns with the role, especially your hands-on delivery of IVR and Contact Center transformations.
Showcase Client-Facing Experience:Since this role involves onsite client-facing interactions, let us know about your previous experiences in banking programs. Share specific examples where you engaged with executive stakeholders and drove customer experience initiatives.
Highlight Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure they stand out in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide from your past roles, especially in banking programs, the better!
✨Engage with Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think about how you've driven customer experience initiatives in the past and be prepared to share those success stories during the interview.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Be ready to discuss how these regulations impact digital transformation projects, especially in regulated environments. This shows that you’re not just technically savvy but also aware of the compliance landscape.
✨Showcase Your Certifications
If you have certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure to highlight them. Discuss how these qualifications have equipped you to handle the challenges of the role, particularly in relation to CCaaS platforms and AI governance.
