At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on compliance and innovation.
- Why this job: Shape the future of banking with advanced technology and impactful customer experiences.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking is essential.
The predicted salary is between 80000 - 100000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Bournemouth employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that prioritises employee growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Our commitment to fostering a diverse and inclusive workplace ensures that every voice is heard, making us an exceptional employer for those seeking meaningful and rewarding careers in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of enterprise architecture and IVR systems. We recommend practising common interview questions and scenarios related to digital transformation in regulated environments.
✨Tip Number 3
Showcase your hands-on experience! When discussing your past roles, highlight specific projects where you’ve delivered IVR or Conversational AI transformations. We want to see how you’ve engaged with executive stakeholders and driven CX initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enterprise Architect role. Share your experiences with banking programs and engaging executive stakeholders, and don’t forget to mention your familiarity with AI governance and risk management.
Showcase Relevant Certifications:If you’ve got certifications like Google Cloud Professional Architect or TOGAF, make sure they’re front and centre in your application. These qualifications can really set you apart from other candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations. The more specific examples you can provide from your past roles, especially in banking, the better!
✨Engage with Stakeholders
Since this role involves engaging executive stakeholders, practice how you would present your ideas clearly and confidently. Think about how you've driven customer experience initiatives in the past and be prepared to share those stories. Show them you can communicate effectively at all levels.
✨Understand the Regulations
Familiarise yourself with banking regulations like data privacy, PCI-DSS, and GDPR equivalents. Be ready to discuss how these regulations impact digital transformation projects. This will demonstrate your awareness of the compliance landscape and how it relates to your work.
✨Showcase Your Technical Skills
If you have experience with CCaaS platforms like Google CXAS/CES or Genesys, make sure to highlight that. Also, if you hold any relevant certifications, such as Google Cloud Professional Architect or TOGAF, mention them! This shows you're not just knowledgeable but also committed to your professional development.
