At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on large-scale digital transformation.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 70000 - 90000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Birmingham employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Located in a vibrant area, our workplace fosters creativity and inclusivity, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Enterprise Architect role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of IVR and Conversational AI transformations. We want you to showcase your hands-on experience and how you’ve driven CX initiatives in past roles.
✨Tip Number 3
Don’t forget to highlight your understanding of banking regulations during interviews. We know that compliance is key in this industry, so make sure you can discuss data privacy and PCI-DSS confidently.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. It’s a great way to get noticed and show us you’re serious about joining our team.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in enterprise architecture and solution design. We want to see how your background aligns with the role, especially your hands-on delivery of IVR and Contact Center transformations.
Showcase Client-Facing Experience:Since this role involves onsite client-facing interactions, let us know about your previous experiences in banking programs. Share specific examples where you engaged with executive stakeholders and drove customer experience initiatives.
Highlight Relevant Certifications:If you've got certifications like Google Cloud Professional Architect or any in Conversational AI platforms, make sure they stand out in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations, especially in regulated environments like banking.
✨Engage with Executive Stakeholders
Prepare examples of how you've successfully engaged executive stakeholders in past projects. Highlight your ability to drive customer experience initiatives and how you navigated complex client relationships, particularly in Tier-1 banks.
✨Understand the Regulations
Familiarise yourself with banking regulations such as data privacy, PCI-DSS, and GDPR equivalents. Being able to discuss these topics confidently will show that you understand the landscape in which you'll be working.
✨Showcase Your Technical Skills
Be ready to talk about your experience with CCaaS platforms like Google CXAS/CES, Genesys, or Amazon Connect. If you have certifications in Google Cloud or Conversational AI platforms, make sure to mention them and explain how they relate to the role.
