At a Glance
- Tasks: Lead enterprise architecture and design solutions for cutting-edge IVR and AI transformations.
- Company: Join a leading firm in the banking sector focused on digital innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Work with top-tier banks and engage with executive stakeholders.
- Why this job: Shape the future of banking with your expertise in AI and customer experience.
- Qualifications: Experience in enterprise architecture and client-facing roles in banking.
The predicted salary is between 70000 - 90000 £ per year.
Experience in enterprise architecture / solution design.
Proven experience in onsite client-facing roles in banking programs.
Hands-on delivery of IVR / Contact Center / Conversational AI transformations.
Experience with large-scale digital transformation in regulated environments.
Track record of engaging executive stakeholders and driving CX initiatives.
Preferred Qualifications:
- Experience working with Tier-1 banks or financial institutions.
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents).
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect).
- Experience in multi-agent orchestration / agentic frameworks.
- Familiarity with AI governance, risk management, and model validation frameworks.
- Certifications: Google Cloud Professional Architect (Mandatory/Preferred), Google Professional Machine Learning Engineer, Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent), TOGAF / Enterprise Architecture certifications.
Enterprise Architect ( Agentic IVR ) in Aberdeen employer: PRACYVA
As an Enterprise Architect at our company, you will thrive in a dynamic and innovative environment that champions professional growth and development. We offer competitive benefits, a collaborative work culture, and the opportunity to engage with leading financial institutions on transformative projects. Located in a vibrant city, our workplace fosters creativity and inclusivity, making it an excellent choice for those seeking meaningful and rewarding employment in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Architect ( Agentic IVR ) in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and tech sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Enterprise Architect role.
✨Tip Number 2
Showcase your hands-on experience! When chatting with potential employers, highlight your delivery of IVR and Conversational AI transformations. We want to hear about those real-world examples that demonstrate your skills.
✨Tip Number 3
Engage with executive stakeholders during interviews. We recommend preparing some insightful questions about their CX initiatives. This shows you’re not just a candidate; you’re a strategic partner ready to drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Enterprise Architect ( Agentic IVR ) in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in enterprise architecture and any hands-on delivery of IVR or Contact Center transformations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Enterprise Architect role. Share your experiences with banking programs and engaging executive stakeholders, and don’t forget to mention your familiarity with AI governance and risk management.
Showcase Relevant Certifications:If you’ve got certifications like Google Cloud Professional Architect or TOGAF, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development, especially in areas relevant to our work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at PRACYVA
✨Know Your Stuff
Make sure you brush up on your enterprise architecture and solution design knowledge. Be ready to discuss your hands-on experience with IVR, Contact Centre, and Conversational AI transformations, especially in regulated environments like banking.
✨Engage with Executive Stakeholders
Prepare examples of how you've successfully engaged executive stakeholders in past projects. Highlight your ability to drive customer experience initiatives and how you navigated complex client-facing roles.
✨Understand the Regulations
Familiarise yourself with banking regulations such as data privacy, PCI-DSS, and GDPR equivalents. Being able to discuss these confidently will show that you understand the landscape in which you'll be working.
✨Showcase Your Technical Skills
Be ready to talk about your experience with CCaaS platforms like Google CXAS/CES, Genesys, or Amazon Connect. If you have certifications in Google Cloud or Conversational AI platforms, make sure to mention them as they can set you apart from other candidates.
