Role Summary We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The rolewillfocusonautomatingworkflows,synchronisingtickets,incidents,changes,andservicerequests,anddeliveringseamlessenterpriseintegrationsusingAPIsandmiddlewaretechnologies. Key Responsibilities Design andimplementbidirectionalintegrationsbetweenJiraandServiceNow. Develop REST/SOAPAPI-basedintegrationsandautomationworkflows. Configure ticketsynchronisationforIncidents,Problems,Changes,Tasks,andServiceRequests. Build customscripts,businessrules,FlowDesignerworkflows,ScriptIncludes,andintegrationcomponentswithinServiceNow. Configure Jiraautomations,webhooks,andworkflowtransitions. Troubleshoot integrationissuesandperformrootcauseanalysis. Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture. Ensure security,audit,compliance,anddatagovernancerequirementsaremet. Prepare technicaldocumentation,runbooks,andknowledgetransfermaterials. Support UAT,productiondeployments,andongoingplatformenhancements. Mandatory Skills Strong ServiceNowdevelopmentexperience(ITSMpreferred). Experience withthird-partyintegrationsandRESTAPIs. ServiceNow FlowDesigner,BusinessRules,ScriptIncludes,ClientScripts. JavaScript developmentexpertise. Jira AdministrationandJiraServiceManagement. Experience withJirawebhooks,automationrules,andworkflowconfiguration. API integration,JSON/XMLpayloadhandling. Agile /Scrumdeliveryexperience.Preferred Skills ServiceNow CSA/CADcertification. Experience withIntegrationHub. Experience withmiddlewaretools(MuleSoft,Boomi,Workato,etc.). ITIL Foundationcertification. Experience inenterprisetransformationandservicemanagementprogrammes. Typical Use Cases Jira Epic/Story/TaskcreationfromServiceNowrequests. Incident andChangesynchronisationbetweenplatforms. Automated statusupdatesandtwo-wayticketsynchronisation. Integration ofAgiledevelopmentteamswithITOperationsworkflows. CMDB andasset-relatedautomation. Nice-to-Have for IntactRequirement Jira toServiceNowticketmigrationexperience. ServiceNow APIenablementandintegrationarchitectureexperience. End-to-end implementation of Jira-ServiceNow automated workflows. This capability was specifically discussed as a requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI Pracyva is one of THE FASTEST GROWING specialized RecruitmentConsulting firm in UK and Europe… Pracyva Limited has local presence across UK , Europe ( Ireland, Netherlands , Poland ,Germany ), USA, Middle East and India , serving Top IT clients for large volumes ..We are currently hiring for our Reputed client
Jira & ServiceNow Integration Developer/Consultant employer: Pracyva ltd
Join a forward-thinking company in Warwick, UK, where innovation meets collaboration in the automotive sector. As a Thermal System Engineer, you'll benefit from a dynamic work culture that prioritises employee growth and development, offering opportunities to work on cutting-edge thermal management systems for both ICE and electrified powertrains. With a commitment to excellence and a supportive environment, this role promises meaningful contributions to the future of automotive technology.
