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For Companies At a Glance
- Tasks: Lead a digital transformation programme to enhance customer journeys and deliver quick wins.
- Company: A leading UK organisation undergoing exciting transformation post-merger.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for impactful contributions.
- Other info: Dynamic role with strong executive support and emphasis on visible outcomes.
- Why this job: Shape the future of customer experience in a fast-paced, collaborative environment.
- Qualifications: Proven project management experience in digital transformation and customer journey mapping.
A leading UK organisation is seeking an experienced Interim Project Manager to play a pivotal role in shaping and mobilising a high-impact transformation programme focused on digitising customer journeys. This is a unique opportunity to step in at the early, pre-delivery phase, where you’ll define the roadmap, influence strategy, and set the programme up for long-term success all while delivering tangible early wins.
The Opportunity
You’ll lead the mobilisation and scoping phase of a major initiative aimed at creating a seamless, digital-first customer experience across multiple service areas. The organisation is undergoing a period of transformation following a recent merger, and this programme is central to unifying and enhancing the customer journey. Expect a fast-paced, collaborative environment where pragmatism and momentum matter more than rigid frameworks.
Key Responsibilities
- Shape and mobilise a complex transformation programme from the ground up
- Define current “As-Is” and future “To-Be” customer journeys across key service areas
- Develop a high-level delivery plan, including dependencies, risks, and resource requirements
- Build a cost model and support the creation of a compelling business case
- Identify and deliver quick wins to demonstrate early value
- Engage and influence senior stakeholders across business and technology functions
- Help define the most effective delivery approach (blending Agile and traditional methods as appropriate)
Focus Areas
- High-volume service requests
- Customer payments and refunds
- Complaints handling
- Post-service support
- Billing and service charges
What We’re Looking For
- Proven experience as a Project Manager in customer facing digital transformation
- Strong background in customer journey mapping and digitisation
- Comfortable operating in ambiguous, early stage environments
- Ability to balance Agile and predictive delivery approaches
- Confident communicator with the gravitas to engage senior stakeholders
- A proactive, self-starting mindset, someone who brings ideas, not just execution
- Experience in sectors such as utilities, retail, or high-volume customer operations is highly advantageous. Sector-specific experience is not essential.
The Environment
- Complex, multi-system landscape following organisational change
- Strong executive sponsorship and appetite for progress
- Emphasis on delivery at pace and visible outcomes
- Collaborative culture with cross-functional teams
Logistics
- Duration: Initial 6 months
- Rate: £500–£550 per day
- IR35 Status: outside IR35
- Location: Primarily remote, with occasional on-site collaboration (1 day/week typical)
Digital Project Manager in Hampshire employer: Practicus
Contact Detail:
Practicus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Project Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your experience in digital transformation and customer journey mapping. Engage with relevant content and connect with key players in the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to project management and customer journeys. Use the STAR method to structure your answers, highlighting your achievements and how you can bring value to the organisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing passionate applicants!
We think you need these skills to ace Digital Project Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Digital Project Manager. Highlight your experience in customer journey digitisation and any relevant projects you've led. We want to see how you can shape and mobilise transformation programmes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've influenced strategy and delivered quick wins in previous positions. We love a good story!
Showcase Your Communication Skills: As a Project Manager, you'll need to engage with senior stakeholders. Make sure your application reflects your confident communication style. Whether it's through your CV or cover letter, let us see your gravitas and proactive mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Practicus
✨Know Your Customer Journey Mapping
Make sure you brush up on customer journey mapping techniques. Be ready to discuss how you've previously defined 'As-Is' and 'To-Be' journeys, as this will be crucial for the role. Bring examples of your work that showcase your ability to create seamless digital experiences.
✨Showcase Your Agile and Predictive Balance
This role requires a blend of Agile and traditional project management methods. Prepare to discuss specific instances where you've successfully balanced these approaches. Highlight your adaptability in fast-paced environments and how you've delivered results under pressure.
✨Engage with Stakeholder Stories
Since you'll be influencing senior stakeholders, think of stories that demonstrate your communication skills and ability to engage diverse teams. Practice articulating how you've navigated complex stakeholder landscapes in previous projects, focusing on outcomes and relationship-building.
✨Prepare for Quick Wins Discussion
The organisation is keen on delivering early value, so come prepared with ideas for quick wins. Think about what tangible results you could achieve in the initial phase of the project and how you would present these to the team. This shows you're proactive and ready to hit the ground running.