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- Tasks: Join a dynamic team to manage and analyze business requirements for a major CRM implementation.
- Company: Be part of an exciting organization with a positive culture and a strong growth story.
- Benefits: Enjoy a permanent role with a friendly team and a chance to enhance your CV.
- Why this job: This is a rare opportunity to influence a significant program from the ground up.
- Qualifications: Experience as a BSA on CRM programs, preferably with Microsoft D365, Salesforce, or Oracle.
- Other info: Work on-site in the Thames Valley for 3 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Often as a business systems analyst , you get drafted in for a few months to handle a specific set of tasks and so (especially these days) it’s rare to make the end-to-end journey through a major CRM implementation. Well, this is one of those rare opportunities .
Not only is this a fantastic programme of work to be part of, it’s a really exciting and dynamic organisation with a positive culture and a great growth story. Definitely one to have on your CV and definitely one that you’ll be proud to have played a role in.
Think of it… you get to take responsibility for gathering, analysing, documenting and managing business requirements through the full lifecycle of this multi-year programme, from initial scoping through to detailed requirements during the build and test stages… a fabulous permanent opportunity.
This organisation is right at the beginning of their journey, at system selection stage and this could not be a more important programme for them.
So who are we looking for?
You’ll have significant experience of having worked as a BSA on CRM programmes , preferably at all stages of the life-cycle. Given the technology has not yet been chosen, it’s key for us to get someone who’s supported implementation of different technology solutions, preferably Microsoft D365, Salesfoce and/or Oracle.
It’s also key that you have experience of different workstreams within a CRM implementation , including Lead to Opportunity, Configure Price Quote CPQ, Sales Enablement (ML & AI) and our ideal is to find someone who’s delivered a solution with international tentacles.
You will be proactive, personable and an excellent communicator. We’re looking for a ‘can-do’ people person who is passionate about what they do and can bridge the gap between business stakeholders and technical teams. Generous with your knowledge and experience of best practice (including CRM, methods etc) will be required, as will a good level of confidence (but not arrogance).
In return you’ll work with an animated, friendly and motivated group of people and have a great story to tell at the end of it.
If I’ve whet your appetite and you think this is you, please hit the 'apply' button!
NB The role requires being on-site in the Thames Valley for 3 days a week.
CRM Business Analyst employer: Practicus
Contact Detail:
Practicus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Analyst
✨Tip Number 1
Make sure to highlight your experience with CRM implementations, especially if you've worked with Microsoft D365, Salesforce, or Oracle. This will show us that you have the relevant background we’re looking for.
✨Tip Number 2
Demonstrate your understanding of different workstreams within a CRM implementation. Be ready to discuss specific examples of how you've contributed to processes like Lead to Opportunity or Configure Price Quote (CPQ).
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. We value candidates who can bridge the gap between business stakeholders and technical teams.
✨Tip Number 4
Be proactive in your approach during the interview. Share your ideas on best practices in CRM and how you can contribute to our positive culture and growth story. We love a 'can-do' attitude!
We think you need these skills to ace CRM Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience as a Business Systems Analyst on CRM programmes. Emphasize your involvement in different stages of the lifecycle and any specific technologies you've worked with, such as Microsoft D365, Salesforce, or Oracle.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM implementations and your proactive approach. Mention specific workstreams you have experience with, like Lead to Opportunity or Sales Enablement, and how you can bridge the gap between business stakeholders and technical teams.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical teams and business stakeholders. This could be through past projects or specific situations where you facilitated collaboration.
Highlight Your Problem-Solving Abilities: Discuss instances where you've proactively solved problems during CRM implementations. This will show your 'can-do' attitude and your capability to handle challenges, which is essential for this dynamic organization.
How to prepare for a job interview at Practicus
✨Showcase Your CRM Experience
Make sure to highlight your significant experience as a Business Systems Analyst on CRM programs. Be prepared to discuss specific projects you've worked on, especially those involving Microsoft D365, Salesforce, or Oracle.
✨Demonstrate Your Communication Skills
Since the role requires bridging the gap between business stakeholders and technical teams, practice articulating complex ideas in simple terms. Share examples of how you've successfully communicated requirements in past projects.
✨Be Proactive and Personable
Exude a 'can-do' attitude during the interview. Show that you are proactive by discussing instances where you took initiative in previous roles, and emphasize your ability to work well with diverse teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage different workstreams within a CRM implementation. Prepare scenarios where you successfully navigated challenges in the Lead to Opportunity or CPQ processes.
