Practice Plus Group in Exeter is seeking a proactive Team Manager for our 111 Call Centre at Stratus House. You will provide line management, coaching and mentoring to call handlers and ensure competencies align with our frameworks.
In this permanent, full-time role (37.5 hours/week) you will lead by example, support staff in high-pressure situations, monitor KPIs and patient safety, and collaborate with the national team to deliver outstanding urgent care services.
