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- Tasks: Assist patients with enquiries and manage appointments in a friendly GP practice.
- Company: Join a supportive team at The Junction Health Centre, part of Practice Plus Group.
- Benefits: Earn £13.77 per hour, enjoy flexible shifts, and access great learning opportunities.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Flexible hours with the chance to work as much or as little as you want.
The predicted salary is between 11 - 16 £ per hour.
The Junction Health Centre are currently looking for Bank Patient Service Advisors to join our GP Practice in Wandsworth on a 0 hour a week Bank contract. The Junction Health Centre operates 7 days a week open 8am-8pm Monday-Sunday. At Practice Plus Group we operate community general practices on behalf of the NHS, offering patients the full range of services they would expect from a local GP.
The successful candidate will process patient enquiries face to face and over the telephone, book and amend patient appointments, send referrals to hospitals, appropriately signpost patients to services within the community, have an overview of the demands and workflow of the practice and work with the Practice Manager in daily management of appointments. This position is bank, so you can pick up as many or as little shifts as you’d like.
The Patient Service Advisor will be responsible for the general administrative and receptionist functions within the Practice. Work within set routines, policies and procedures to provide a comprehensive high-quality service to the practice, and able to deal efficiently and courteously with patients and relatives enquiries.
We Can Offer You:
- £13.77 per hour
- Great Learning & Development opportunities
- Support of a highly skilled and knowledgeable team
- Company Pension Scheme
- Cycle to work scheme
- Access to our online discounts portal and EAP service
What we’ll look for in you:
- The ideal candidate will have previous administration experience in a similar setting and in General Practice.
- Experience in advising patients/relatives, and the ability to exercise judgement when dealing with patient enquiries.
- Knowledge/experience with EMIS the web clinical system and strong computer/administrative skills would also be advantageous.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Bank Patient Service Advisor in Telford employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Patient Service Advisor in Telford
✨Tip Number 1
Get to know the practice! Research Junction Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in administration and patient service effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the work culture, which can give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Practice Plus Group.
We think you need these skills to ace Bank Patient Service Advisor in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and patient service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your past roles!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the Bank Patient Service Advisor role and how your background makes you a great fit. Keep it friendly and professional!
Showcase Your Communication Skills: Since you'll be dealing with patients face-to-face and over the phone, it's crucial to demonstrate your communication skills. Mention any experience you have in handling enquiries or providing support to patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Practice Plus Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Bank Patient Service Advisor. Familiarise yourself with the tasks mentioned in the job description, like handling patient enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As you'll be dealing with patients face to face and over the phone, it's crucial to practice clear and courteous communication. Consider role-playing common scenarios with a friend or family member, focusing on how to handle patient queries effectively. This will boost your confidence and prepare you for real-life interactions.
✨Showcase Your Administrative Experience
Highlight any previous administrative experience you have, especially in a healthcare setting. Be ready to discuss specific examples of how you've managed appointments or dealt with patient enquiries. This will help the interviewer see that you have the skills needed to excel in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how they measure success in the role. This shows your enthusiasm and helps you determine if the practice is the right fit for you.
