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- Tasks: Lead a high-performing team in managing 111 call centre operations for urgent care.
- Company: A leading healthcare organisation dedicated to excellent patient care.
- Benefits: Competitive salary, generous leave, and fantastic benefits.
- Why this job: Make a real difference in urgent care while developing your leadership skills.
- Qualifications: Strong background in contact centre leadership and a passion for patient care.
- Other info: Join a dynamic team focused on operational excellence and impactful healthcare.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare organization in Tees Valley is seeking a proactive Contact Centre Operational Lead to oversee the 111 call centre's operations. You will manage a high-performing team, ensuring compliance and excellent patient care.
Key responsibilities include:
- Driving performance against KPIs
- Developing team leaders
- Ensuring operational excellence
Ideal candidates will have a strong background in contact centre leadership and be driven to make a difference in urgent care. Competitive salary, generous leave, and great benefits included.
Senior 111 Contact Centre Lead - Urgent Care Ops employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 111 Contact Centre Lead - Urgent Care Ops
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those in urgent care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent achievements. We want you to show how your experience aligns with their mission in providing excellent patient care.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've driven performance and developed teams in previous roles. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Senior 111 Contact Centre Lead - Urgent Care Ops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre leadership and operational management. We want to see how you've driven performance against KPIs and developed teams in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about urgent care and how you can make a difference in our 111 call centre. Be specific about your achievements and how they relate to the role.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your ability to manage high-performing teams. We’re looking for someone who can inspire and develop team leaders, so share examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Practice Plus Group
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the 111 call centre. Be ready to discuss how you've driven performance in previous roles and how you plan to maintain compliance and excellence in patient care.
✨Showcase Leadership Skills
Prepare examples of how you've developed team leaders in your past positions. Highlight specific strategies you've used to motivate and guide your team towards achieving operational excellence.
✨Understand Urgent Care Dynamics
Brush up on the current trends and challenges in urgent care operations. Being able to discuss these topics will show your proactive approach and commitment to making a difference in the sector.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's goals and challenges. This not only shows your interest but also gives you a chance to demonstrate your strategic thinking and understanding of the role.
