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For Companies At a Glance
- Tasks: Be the friendly face of our hospital, welcoming patients and ensuring a smooth experience.
- Company: Join Practice Plus Group, a caring and patient-focused healthcare provider.
- Benefits: Flexible part-time hours, supportive team environment, and valuable experience in healthcare.
- Why this job: Make a real difference in patients' lives while gaining essential skills in a healthcare setting.
- Qualifications: No prior experience needed, just a passion for helping others and great communication skills.
- Other info: Perfect for students looking for part-time work with a meaningful impact.
About the Role
Working as part of a four‑strong reception team to act as the first point of contact for all patients and visitors entering the hospital, ensuring all communications are conducted in a professional and courteous manner to support a patient‑cent专业istic approach.
Part‑time: 2 days (15 hours) per week on rotation with an additional 2 Saturdays to be worked each month.
Hours: 6 am‑2 pm / 8 am‑4 pm / 1 pm‑9 pm. Max. 2 Saturdays a month (4‑hour shifts) between 6 am‑6 pm.
What you’ll be doing
- Help support the reception service to patients, staff and visitors, meeting and greeting all arrivals in a professional and customer/patient‑centred approach in line with Practice Plus Group standards.
- Answer telephone calls from patients, GP surgeries and other hospital staff on general queries.
- Use the computer system to record patient attendance within the hospital.
- Process patient discharge summaries and update the clinical system.
- Contact patients with their attendance time for cataract surgery.
- Maintain the \”Did Not Attend\” register and inform patients of the process.
- Ensure opening and closing procedures are followed.
- Process daily mail – incoming and outgoing.
- Maintain the car parking pass allocation register.
- Provide help to the admin function when required.
- Be flexible to work shift patterns, including evenings and weekend working to cover for colleagues.
What we’ll look for in you
- Satisfactory Occupational Health Clearance for the role specified.
- Satisfactory relevant CRB clearance.
- Excellent IT skills.
- Literate and numerate.
- Good након command of written and spoken English.
- Excellent telephone technique.
- Excellent communication and interpersonal skills.
- Ability to deal with difficult situations in a calm manner.
- Good keyboard/computer skills.
- Conversant with Microsoft Office packages.
- Good skills using patient administration systems or equivalent.
- Attention to detail.
- Ability to work flexibly within the needs of the service.
How to Apply
To apply for the role, click on the link below. If you have any questions, contact Thomas.quirke@practiceplusgroup.com.
EEO Statement
At Practice Plus Group, we actively promote diversity and equal opportunities.
Legal Requirements
Candidates are required to have a legal right to work in the UK. Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
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Receptionist- Part time employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist- Part time
✨Tip Number 1
Make sure to research Practice Plus Group before your interview. Knowing their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their patient-centred approach.
✨Tip Number 2
Practice your greeting and communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend to ensure you come across as calm and reassuring, just like the job requires.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Opt for smart, professional attire that reflects the welcoming atmosphere you want to create for patients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Receptionist- Part time
Some tips for your application 🫡
Be Personable: As a receptionist, you'll be the first face patients see, so let your personality shine through in your application. Use a friendly tone and show us how you can create a welcoming atmosphere right from the start.
Highlight Relevant Experience: Make sure to mention any previous experience in customer service or administrative roles. We want to see how your skills can contribute to our patient-centred approach, so don’t hold back on showcasing what you’ve done!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention specific duties and how your background fits them – it shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Practice Plus Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a receptionist at Practice Plus Group entails. Familiarise yourself with their patient-centred approach and think about how you can contribute to creating a calm atmosphere for patients.
✨Practice Your Greeting
As the first point of contact, your greeting sets the tone. Practise a warm and professional introduction. You want to convey friendliness and reassurance, so consider role-playing with a friend to get comfortable.
✨Showcase Your Communication Skills
In this role, communication is key. Be prepared to discuss examples of how you've handled difficult situations or communicated effectively in past roles. Highlight your ability to remain calm under pressure, especially in a hospital environment.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions ready. This shows your interest in the role and the organisation. You might ask about the team dynamics or how they ensure a patient-focused environment.
