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- Tasks: Lead IT Service Management practices and ensure smooth delivery of IT services.
- Company: Join Practice Plus Group, the UK's top independent NHS service provider.
- Benefits: Enjoy a competitive salary, generous leave, and extensive wellbeing perks.
- Why this job: Make a real impact in healthcare IT while growing your career.
- Qualifications: Experience in IT Service Delivery and familiarity with ISO/IEC 20000 required.
- Other info: Hybrid working options and robust support for professional development.
The predicted salary is between 36000 - 54000 £ per year.
Practice Plus Group is the UK’s leading independent provider of NHS services to patients in secure environments (prisons, immigration removal centres) and non‑custodial services, as well as Integrated Urgent Care (NHS 111, out‑of‑hours, Clinical Assessment Centres).
We are recruiting an IT Service Management Coordinator to support the wider IT team. This newly created role leads core IT Service Management Practices including Change Management, Problem Management, Asset Records Management and Project Management, while ensuring compliance with ISO/IEC 20000 and providing procurement support for IT services. The role drives stability, governance and continuous improvement to enable reliable delivery aligned with business outcomes.
Hours: Monday – Friday 08:30 – 17:00 (Hybrid working possibility).
Salary: Up to £45,000 depending on experience.
How we support you:
- Robust induction programme
- Career coaching conversations to support personal and professional growth
- Access to a bespoke Learning Management System and higher‑learning/training opportunities
- Legal right to work in the UK required; offers subject to additional vetting and security checks
Main Duties:
- Own the end‑to‑end change process (standard, normal, emergency) to minimise risk and service disruption
- Chair/coordinate the CAB and eCAB; ensure risk assessment, impact analysis and back‑out plans are robust
- Establish proactive and reactive problem management, including trend analysis, root cause analysis and corrective/preventive actions
- Maintain documented root cause, known errors and workarounds
- Support the Project Delivery Team with project management activities and lead on projects as appropriate
- Define scope, timelines, budget, RAID logs and stakeholder communications; manage third‑party dependencies
- Maintain policies, procedures and evidence aligned to ISO/IEC 20000 requirements
Benefits:
- Company pension scheme
- 25 days annual leave (increasing with service up to 28 days), plus public bank holidays
- Extensive wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support for professional development and career progression
- 24/7 employee assistance helpline and financial assistance
Qualifications & Experience:
- Proven experience in IT Service Delivery/ITSM, covering Change & Problem Management
- Hands‑on exposure to CMDB/ITAM and asset record governance; experience with discovery and reconciliation
- Track record managing projects and service transitions into BAU
- Familiarity with ISO/IEC 20000 frameworks and audit processes
- Certifications: ITIL 4 Foundation or above; ISO/IEC 20000 Foundation or above; PRINCE2 – desirable
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details:
Employer name: Practice Plus Group
Address: 1330 Arlington Business Park, Theale, Reading, West Berkshire, RG7 4SA
IT Service Management Coordinator in Reading employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Coordinator in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the IT service management field, especially those who work at Practice Plus Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of ISO/IEC 20000 and ITIL frameworks. We want to see you confidently discuss how you can drive stability and governance in the role!
✨Tip Number 3
Showcase your project management skills! Be ready to share examples of how you've successfully managed projects and transitions into BAU. We love hearing about real-life experiences that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace IT Service Management Coordinator in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Management Coordinator role. Highlight your experience in Change Management and Problem Management, and don’t forget to mention any relevant certifications like ITIL or PRINCE2.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention how your skills align with the responsibilities listed in the job description and show your enthusiasm for working with Practice Plus Group.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. Use metrics where possible to demonstrate how you’ve improved processes or delivered successful projects in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Practice Plus Group
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management, especially Change and Problem Management. Be ready to discuss how you've applied these practices in previous roles, and think of specific examples that demonstrate your expertise.
✨Familiarise Yourself with ISO/IEC 20000
Since compliance with ISO/IEC 20000 is crucial for this role, take some time to understand its requirements. Prepare to explain how you've ensured compliance in past projects or how you would approach it in this new position.
✨Project Management Experience is Key
Be prepared to talk about your project management experience, particularly in leading projects from initiation to delivery. Highlight any tools or methodologies you’ve used, like PRINCE2, and how they helped you manage timelines and stakeholder communications effectively.
✨Show Your Problem-Solving Skills
Think of a few scenarios where you successfully identified and resolved issues in IT service delivery. Be ready to discuss your approach to root cause analysis and how you implemented corrective actions to prevent future problems.
