Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist patients with queries, book appointments, and cover reception duties.
- Company: Join Practice Plus Group, dedicated to exceptional patient care.
- Benefits: Enjoy flexible hours, career growth opportunities, and wellbeing perks.
- Why this job: Make a real difference in patient lives while developing valuable skills.
- Qualifications: Experience in administration, strong IT skills, and excellent communication required.
- Other info: Role based in Rochdale with occasional travel to North West clinics.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services, whilst booking appointments and covering Reception duties. You will ensure the patient is at the heart of everything you do.
You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required. The role may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon – Fri Shift times: Monday to Friday between 8am and 6pm.
What you’ll be doing:
- You’ll act as first point of contact for patient enquiries and action accordingly whether via the telephone, in writing or face to face, always aiming to resolve queries fully at the first opportunity.
- With experience in accurate electronic record keeping and complaint resolution, you’ll work collaboratively with clinical and patient services staff to deliver the high standard of service required by our patients.
- Booking face to face and telephone appointments, including 1st appointments and follow ups.
- You’ll liaise with NHS providers regarding the management of onward patient referrals.
- You will communicate with the Patient Services Coordinator to ensure that clinics are scheduled effectively, patients are allocated efficiently and that theatre and clinic capacity is optimised.
- Covering Reception teams absences at our North West Clinics. Please note there will be times that you will need to cover at short notice.
What we’ll look for in you:
- You will be an experienced Administrator with a flexible approach to the role.
- Driving License and own vehicle.
- Previous administration experience in a similar setting.
- Sound knowledge and understanding of IT and software packages (Word/Excel).
- Excellent Communication skills (Written, Face to Face and Phone).
- Ability to prioritise and work on own initiative.
To apply for the role click on the link below. If you have any questions contact Dale.Leer@practiceplusgroup.com in our friendly resourcing team, or call 07971030100.
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered by Practice Plus Group. Understanding their patient care philosophy and the types of queries you might encounter will help you demonstrate your commitment to patient satisfaction during any interviews.
✨Tip Number 2
Highlight your experience in handling patient queries or administrative tasks in a healthcare setting. Be ready to share specific examples of how you've resolved issues efficiently, as this will show your ability to meet the demands of the role.
✨Tip Number 3
Prepare to discuss your communication skills, especially in face-to-face and telephone interactions. Practice articulating how you would approach difficult conversations with patients, as this is crucial for the Patient Services Assistant role.
✨Tip Number 4
Demonstrate your flexibility and willingness to cover different locations when needed. Being adaptable is key in this role, so be prepared to explain how you can manage changes in your work environment effectively.
We think you need these skills to ace Patient Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and patient services. Emphasise your communication skills and any previous roles where you resolved queries or managed appointments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care. Mention specific examples of how you've provided excellent service in past roles, and express your enthusiasm for joining Practice Plus Group.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, IT proficiency, and the ability to work independently. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Communication Skills
As a Patient Services Assistant, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and courteously, both in writing and verbally. Practice common scenarios you might encounter, such as handling patient queries or booking appointments.
✨Highlight Your Attention to Detail
This role requires great attention to detail, especially when it comes to record keeping and resolving queries. During the interview, share examples from your past experience where your attention to detail made a significant difference in patient care or administrative tasks.
✨Demonstrate Flexibility and Adaptability
The job may require you to cover different reception sites at short notice. Be ready to discuss how you've successfully adapted to changing circumstances in previous roles. This will show that you're flexible and can handle the dynamic nature of the position.
✨Prepare Questions About Patient Care
Since patient care is at the heart of this role, prepare thoughtful questions about how the organisation prioritises patient satisfaction and what initiatives they have in place for continuous improvement. This shows your genuine interest in the role and commitment to patient welfare.
