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- Tasks: Assist patients with queries, book appointments, and cover reception duties.
- Company: Join Practice Plus Group, dedicated to exceptional patient care.
- Benefits: Enjoy wellbeing perks, career growth opportunities, and a friendly team environment.
- Why this job: Make a real difference in patient lives while developing valuable skills.
- Qualifications: Previous admin experience, strong IT skills, and excellent communication abilities required.
- Other info: Flexible hours with potential for short notice cover at various locations.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services, whilst booking appointments and covering Reception duties. You will ensure the patient is at the heart of everything you do. You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required. The role may be face to face or via the telephone, with the job holder being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity, striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon - Fri. Shift times: Monday to Friday between 8am and 6pm.
What you’ll be doing:
- You’ll act as first point of contact for patient enquiries and action accordingly whether via the telephone, in writing or face to face, always aiming to resolve queries fully at the first opportunity.
- With experience in accurate electronic record keeping and complaint resolution, you’ll work collaboratively with clinical and patient services staff to deliver the high standard of service required by our patients.
- Booking face to face and telephone appointments, including 1st appointments and follow ups.
- You’ll liaise with NHS providers regarding the management of onward patient referrals.
- You will communicate with the Patient Services Coordinator to ensure that clinics are scheduled effectively, patients are allocated efficiently and that theatre and clinic capacity is optimised.
- Covering Reception teams absences at our North West Clinics. Please note there will be times that you will need to cover at short notice.
What we’ll look for in you:
- You will be an experienced Administrator with a flexible approach to the role.
- Driving License and own vehicle.
- Previous administration experience in a similar setting.
- Sound knowledge and understanding of IT and software packages (Word/Excel).
- Excellent Communication skills (Written, Face to Face and Phone).
- Ability to prioritise and work on own initiative.
To apply for the role click on the link below. If you have any questions contact our friendly resourcing team, or call.
Patient Services Administrator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator
✨Tip Number 1
Familiarise yourself with the specific services offered by Practice Plus Group. Understanding their patient care philosophy and the types of queries you might encounter will help you demonstrate your commitment to patient satisfaction during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing common patient scenarios with a friend can prepare you for the face-to-face and telephone interactions that are crucial in this role.
✨Tip Number 3
Showcase your flexibility and adaptability by preparing examples from your past experiences where you successfully managed unexpected changes or challenges. This will highlight your readiness to cover different reception sites as needed.
✨Tip Number 4
Research the latest trends in patient administration and healthcare technology. Being knowledgeable about current practices can set you apart and demonstrate your eagerness to contribute to continuous improvement in patient services.
We think you need these skills to ace Patient Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and patient services. Emphasise your communication skills and any previous roles where you resolved queries or managed appointments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples of how you've successfully handled patient queries or worked collaboratively in a team.
Highlight IT Proficiency: Since the role requires knowledge of IT and software packages, ensure you mention your proficiency in tools like Word and Excel. Provide examples of how you've used these tools in previous roles to enhance efficiency.
Show Flexibility and Initiative: In your application, express your willingness to adapt to different tasks and cover shifts at short notice. Highlight any past experiences where you demonstrated flexibility and took initiative in your work.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Communication Skills
As a Patient Services Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and courteously, both in writing and verbally. Practice common scenarios you might encounter, such as handling patient queries or booking appointments.
✨Highlight Your Attention to Detail
This role requires great attention to detail, especially when it comes to record keeping and resolving queries. During the interview, provide examples of how you've successfully managed details in previous roles, ensuring accuracy and efficiency.
✨Demonstrate Flexibility and Adaptability
The job may require you to cover different reception sites at short notice. Share experiences where you've had to adapt quickly to changing circumstances or take on new responsibilities, showcasing your flexible approach to work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare by thinking of specific examples from your past experience where you resolved a patient issue or improved a process, demonstrating your commitment to patient care.
