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For Companies At a Glance
- Tasks: Coordinate patient bookings and provide excellent admin support in a healthcare setting.
- Company: Join Practice Plus Group, a professional and welcoming team dedicated to patient care.
- Benefits: Enjoy flexible shifts, wellbeing perks, 25 days holiday, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while working in a supportive and friendly environment.
- Qualifications: Experience in customer service or healthcare, with strong communication and interpersonal skills required.
- Other info: Work 22.5 hours a week with varying shifts; weekend work pays more.
The predicted salary is between 14539 - 14539 £ per year.
About The Role
Working as amember of the administration team to provide a comprehensive administration role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.
Assist in the clerical function of the Unit. Work proactively to ensure that Outpatient clinics and Theatre lists are filled to capacity at all times and report any shortfalls and of any difficulties experienced with the booking of patients and the capacity available to the Booking Lead & Patient Referral Manager.
Working 22.5 hour a week. You will work 8 hour shifts betweenMonday – Friday 9am – 5pm or 10.00am – 6pm, wework ona rota system so shifts will vary week on week.
What you\’ll be doing
As our Patient Pathway Coordinator you will provide a comprehensive admin service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. fun and rewarding.
· To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages.
· Provide advice in all matters relating to patient’s appointments, both by telephone and face to face.
· To contact patients on internal waiting lists to offer earlier appointments.
· To process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
· To book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.
· To be responsible for requesting transport via the reception team
· To use the computer system to record patient information including cancellations, DNA’s and patient’s attendance to outpatients or for theatres.
· To coordinate booking of Outpatient clinics
· To be flexible to work to shift patterns this will include evenings and weekend working hours.
· To understand and become fully conversant with the Practice Plus Group competency model and its application.
· To help meet our national RTT waiting times within the referral process
· Maximise Theatre and OPD capacity
What we’ll look for in you
You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.
Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.
- Excellent communication and interpersonal skills
- Comfortable working using your initiative, follow instructions and prioritise a busy workload
- Strong communication skills (Written and Phone)
What you can expect in return;
- A full-time equivalent salary of £24,232 pa (£14,539.21 pa for 22.5 hours a week)
- Work 22.5 hours a week; 8 hour shifts betweenMonday – Friday 9am – 5pm or 10.00am – 6pm, shifts will vary week on week
- Any weekend shifts will be deemed unsociable hours; an increase in the hourly rate
- Extensive range of wellbeing and lifestyle benefits
- Working within a friendly and supportive team
- The support you need to grow in your role and continue your professional development
- 25 days holiday pro-rata increasing with service plus bank holidays
If you have any questions, contact sarah.melder@practiceplusgroup.com
Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed.
Applicants must have the right to work in the UK.
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Patient Pathway Coordinator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare system and patient pathway processes. Understanding how appointments are booked and managed will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled difficult situations in the past. This role requires excellent communication, so showcasing your interpersonal skills is key.
✨Tip Number 3
Research Practice Plus Group and their values. Being able to articulate why you want to work for them and how you align with their patient-centred approach will make a strong impression.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role involves varying hours, demonstrating your willingness to adapt will show that you're a great fit for the team.
We think you need these skills to ace Patient Pathway Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service, particularly in healthcare settings. Emphasise your communication skills and ability to manage difficult situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to work in a team and handle a busy workload.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of how you've successfully dealt with the public, both in person and over the phone.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Customer Service Skills
As a Patient Pathway Coordinator, you'll be dealing with patients and healthcare professionals regularly. Be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Healthcare Terminology
Understanding medical terms and processes can give you an edge in the interview. Brush up on common healthcare terminology related to patient bookings and referrals, as this will show your commitment to the role and help you communicate effectively during the interview.
✨Demonstrate Teamwork and Flexibility
This role requires working as part of a multidisciplinary team and adapting to varying shift patterns. Prepare to discuss your experiences working collaboratively with others and how you've managed your workload in a flexible manner, especially in busy environments.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Consider asking about the team dynamics, opportunities for professional development, or how the organisation supports its staff in achieving performance objectives.
