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- Tasks: Coordinate patient referrals and appointments, ensuring a smooth experience from start to finish.
- Company: Join Practice Plus Surgical Centre, a friendly team dedicated to exceptional patient care.
- Benefits: Enjoy 25 days annual leave, wellbeing perks, and support for your professional growth.
- Why this job: Make a real difference in patient care while working in a supportive and dynamic environment.
- Qualifications: Strong IT skills and excellent communication; healthcare experience is a plus but not essential.
- Other info: Flexible hours with a salary of £24,249 per annum; apply now to join our team!
The predicted salary is between 20200 - 28600 £ per year.
About The Role
UNLOCK YOUR BEST WORK LIFE
+ make a difference for every patient
We have an exciting opportunity for a Patient Pathway Coordinator to join our friendly team at Practice Plus Surgical Centre, Gillingham. As the first point of contact in our patient pathway, you’ll play a vital role in ensuring a smooth, efficient and supportive experience for every patient — from referral through to treatment. This is a role where your attention to detail and organisational skills will truly make a difference to patient care and outcomes.
What you\’ll be doing
As a key member of our administration team, you will:
- Manage patient referrals, pre-assessment and clinic bookings, ensuring all information is accurate and complete.
- Liaise with GPs, consultants, and patients to coordinate appointments and arrange transport or translation services where required.
- Provide a professional, compassionate, and courteous service to patients, whether over the phone or face-to-face.
- Handle patient and clinical queries efficiently, ensuring confidentiality and sensitivity at all times.
- Update and maintain patient records on our systems, ensuring accuracy and compliance with data protection.
- Support clinical teams by processing clinic outcomes, booking follow-up appointments, and ensuring smooth scheduling of surgical procedures.
- Play a proactive role in helping the team meet targets and maintain excellent service delivery standards.
What we’ll look for in you
As an experienced administrator with strong IT skills (Word, Excel, and data entry), you will also be:
- A confident communicator with excellent interpersonal skills and a natural ability to put patients at ease.
- Highly organised, with the ability to manage competing priorities and work effectively under pressure.
- A true team player who can also work independently with minimal supervision.
- Flexible, positive and committed to delivering high-quality patient care.
- Previous experience in a healthcare setting or an understanding of medical administration would be an advantage, but not essential.
What you can expect in return;
- A salary of £24,249 per annum
- Working 37.5 hours a week
- An extensive range of wellbeing and lifestyle benefits
- 25 days annual leave (increasing with service) plus bank holidays
- The support you need to grow in your role
To apply for the role, click on the link below. If you have any questions, contactsarah.melder@practiceplusgroup.comin our friendly resourcing team.
Applications will be processed at the time of application, Practice Plus Group therefore reserves the right to close the advertisement before the stated closing date – for that reason it is encouraged that you do not delay in your application.
Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Applicants must have the right to work in the UK.
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Patient Pathway Coordinator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator
✨Tip Number 1
Familiarise yourself with the patient pathway process in healthcare. Understanding how referrals, pre-assessments, and clinic bookings work will give you an edge during interviews and help you demonstrate your knowledge of the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be liaising with GPs, consultants, and patients, being able to convey information clearly and compassionately is crucial. Practise active listening and empathetic responses to show you can put patients at ease.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed competing priorities in previous roles. Being able to discuss specific situations where you successfully juggled tasks will demonstrate your ability to thrive under pressure.
✨Tip Number 4
If you have any experience in a healthcare setting, even if it's not directly related to administration, make sure to mention it. This can set you apart from other candidates and show your commitment to patient care.
We think you need these skills to ace Patient Pathway Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Patient Pathway Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and healthcare settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, ability to manage competing priorities, and commitment to patient care.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Patient Pathway Coordinator role.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Organisational Skills
As a Patient Pathway Coordinator, your ability to manage multiple tasks is crucial. Be prepared to discuss specific examples of how you've successfully organised appointments or managed patient referrals in the past.
✨Demonstrate Compassionate Communication
This role requires excellent interpersonal skills. During the interview, practice conveying empathy and understanding, as you'll need to put patients at ease. Share experiences where you effectively communicated with patients or colleagues.
✨Highlight Your IT Proficiency
Strong IT skills are essential for this position. Be ready to talk about your experience with software like Word and Excel, and any data entry tasks you've handled. Mention any specific systems you've used in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to handle competing priorities or resolve patient queries efficiently, and be ready to explain your thought process.
