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For Companies At a Glance
- Tasks: Support patients and clinical teams by managing appointments and patient referrals.
- Company: Join Practice Plus Group, a leader in patient care and administration.
- Benefits: Enjoy a Monday to Friday schedule with a focus on work-life balance.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and experience in administration or customer service required.
- Other info: Diversity and equal opportunities are actively promoted; right to work in the UK is essential.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
UNLOCK YOUR BEST WORK LIFE + make a difference for every patient. With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is in need of an additional Administrator to join and assist the Patient Administration team at our Emerson’s Green hospital, Bristol.
Are you a strong, detailed, organised and experienced Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity? Are you a professional Administrator, just looking to offer your skills on a short time basis to the right company? Are you a strong communicator with true customer focus qualities? Working Monday - Friday from 09:00 to 17:00!
What you’ll be doing
- Supporting the clinical team and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions.
- Monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead.
- Identifying and registering all new patients and managing their referrals.
- Confidently answering questions and providing advice to patients regarding their appointments.
- Keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations.
- Preparing detailed, up to date and confirmed booking lists in good time and issuing them to the related departments, such as the outpatient clinic and theatres.
What we’ll look for in you
- A strong Administrator, this position will suit those who may have worked in a telesales or call centre environment with a results/target driven background.
- An effective communicator at all levels, both written and verbal.
- PC literate, being familiar with MS Office tools (Excel in particular), able to pick up new systems easily.
- Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.
Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!
To apply for the role, click on the link below. If you have any questions contact kaleb.gumbs@practiceplusgroup.com. All shortlisted candidates will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.
Patient Administrator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially patient administration roles. Understanding the specific challenges and requirements of this environment will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your communication skills in conversations or interviews. Since the role requires effective communication with patients and clinical teams, be prepared to share examples of how you've successfully managed similar interactions in the past.
✨Tip Number 3
Showcase your organisational skills by discussing your experience with managing multiple tasks simultaneously. Be ready to provide specific instances where you successfully juggled various responsibilities, as this is crucial for the Patient Administrator role.
✨Tip Number 4
If you have experience with MS Office, particularly Excel, make sure to mention it. Being proficient in these tools is essential for preparing booking lists and managing patient data effectively.
We think you need these skills to ace Patient Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Patient Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your genuine interest in the role and the company. Highlight specific examples from your past work that showcase your communication skills, ability to multitask, and any experience in healthcare or similar environments.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Patient Administrator role.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Organisational Skills
As a Patient Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly and Confidently
Effective communication is crucial in this position. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you've handled patient inquiries or difficult conversations in previous roles.
✨Familiarise Yourself with MS Office
Since the role requires proficiency in MS Office, especially Excel, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in your previous jobs to manage data or create reports.
✨Demonstrate Your Customer Focus
The role is patient-focused, so think of examples where you've gone above and beyond for customers or clients. Highlight your commitment to providing excellent service and how it aligns with the values of the company.
