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For Companies At a Glance
- Tasks: Support patients and clinical teams by managing appointments and referrals.
- Company: Join a caring healthcare team at Emerson’s Green hospital in Bristol.
- Benefits: Competitive salary, annual leave, wellness support, and continuous training.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: Experience in healthcare administration and strong communication skills required.
- Other info: Part-time role with flexible working days and great career growth opportunities.
The predicted salary is between 14722 - 16400 £ per year.
About The Role
With the ever-increasing number of treatments and care we give to patients, our professional and detailed Administration department is in need of an additional Administrator to join and assist the Patient Administration team at our Emerson’s Green hospital, Bristol.
Are you a strong, detailed, organised and experienced Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity? Are you a strong communicator with true customer focus qualities?
This is a part-time position of 21 hours per week with fixed office days of Monday and Friday 09:00am-5:00pm each week. The remaining days can be flexible.
What you’ll be doing
As the Patient Administrator, you’ll be supporting the clinical team and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions. You’ll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead. It will be your responsibility to identify and register all new patients and manage their referrals; you will need to confidently answer questions and provide advice to patients regarding their appointments. In this Patient Administrator position, you’ll be playing a patient-focused and supportive role, keeping in contact with patients on waiting lists to offer earlier or newly available appointments, contacting them prior to their appointment to set their expectations. Detailed, up-to-date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.
What we’ll look for in you
- Essential
- Satisfactory Occupational Health clearance for the role specified
- Good attendance record
- Satisfactory relevant CRB clearance
- Good general education, GCSE/O’level standard including English or equivalent NVQ in Business Administration would be advantageous.
- Skills and Experience
- Substantial reception experience in Healthcare or service sector
- Experienced team worker
- Experience of dealing with the public in person and by phone
- Excellent Telephone technique
- Excellent communication and interpersonal skills
- Ability to deal with difficult situations in a calm manner
- Good keyboard/computer skills
- Good skills using Patient Administration System (PAS) or equivalent systems
- Conversant with Microsoft Office packages
- Numerate and literate
- Good spoken and written English
- Ability to work flexibly within the needs of the service
- Evidence of ability to work collaboratively in a multidisciplinary team
- Ability to plan and prioritise own workload when under pressure
- Able to use initiative, and plan workload, ability to work flexibly
- Relevant administrative experience - Choose and Book experience and PBX/Switchboard experience would be advantageous.
- Customer Care Training
In return we can offer:
- Salary: £14,722.98 p.a.
- 14 days annual leave + BANK Holidays
- Private Pension with Employer and Employee contributions
- Wellness supports and access to a wide range of discounted lifestyle brands
- Continuous Training and Development.
To apply for the role, click on the link below. If you have any questions contact Thomas.Quirke@practiceplusgroup.com. All shortlisted candidates will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Candidates are required to have a legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Patient Administrator employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Administrator
✨Tip Number 1
Get to know the company! Research Practice Plus Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and prepare your answers. Think about your past experiences and how they relate to the Patient Administrator role. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews or networking, be clear and concise. Remember, as a Patient Administrator, you'll need to communicate effectively with both patients and the clinical team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience as a Patient Administrator. We want to see how your skills match the job description, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with patients and the clinical team, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: As a Patient Administrator, being organised is key! Make sure to mention any experience you have with managing bookings or handling multiple tasks at once. We love seeing candidates who can juggle responsibilities effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Practice Plus Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Patient Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as managing patient referrals and maintaining booking lists. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Patient Administrator, strong communication is key. Prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you handled difficult situations calmly and professionally, as this will highlight your customer focus qualities.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Bring up specific instances where you've successfully managed multiple tasks or prioritised your workload under pressure. You could even mention any experience with Patient Administration Systems (PAS) or similar tools to show you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
