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- Tasks: Help people in need by triaging calls and providing non-clinical advice.
- Company: Join Practice Plus Group, a supportive team dedicated to healthcare excellence.
- Benefits: Enjoy 33 days annual leave, paid training, and discounts on various services.
- Why this job: Make a real impact while developing your skills in a vibrant environment.
- Qualifications: No prior experience needed; just bring your empathy and calmness under pressure.
- Other info: Flexible part-time shifts available; extensive training provided.
Part Time NHS 111 Health Advisor – Practice Plus Group
Join Practice Plus Group in Ipswich, Suffolk as a Part‑time NHS 111 Health Advisor. Start by training to become a Health Advisor and work in our vibrant 111‑contact centre.
About The Role
This role places you at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage calls, provide accurate assessments, and offer non‑clinical advice using the NHS Pathways System.
Employee Wellbeing and Benefits
Practice Plus Group values and invests in our team. Benefits include:
- 33 days annual leave (increasing with service up to 36 days per year, including bank holidays)
- Paid training and continuous learning opportunities
- Competitive pension scheme with Scottish Widows or the Peoples Pension
- Salary finance: access to salary advances, loans, and government benefits
- Discounts and perks: Blue Light Card, Costco membership, and more
- Cycle‑to‑Work scheme, eye care vouchers, and holiday sell‑back options
- Wellbeing support: free 24/7 counselling and a premium Headspace account for mental wellbeing
For a complete benefits package, click here.
Pay Rates
- £12.65 per hour (7 am‑11 pm)
- £15.72 per hour (11 pm‑7 am)
- Enhanced rate of £16.27 per hour when working between Friday 18:00 and Monday 7 am
The weekend rate is a non‑contractual incentive. During training you will receive £12.65 per hour.
Working Hours
We offer part‑time shifts of 24 or 30 hours per week (possible full‑time availability of 37.5 hours). This is not a regular 9‑5 job and may include weekends and late‑night/overnight shifts. You must be able to attend shifts in our contact centre. Working location: Unit 7, Delta Terrace, West Road, Ransomes Euro Park, Ipswich, Suffolk, IP3 9FH.
Training and Development
We provide extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and master the advanced NHS 111 triage tool. The schedule is:
- Full‑time: Monday‑Friday (9:30 am‑5 pm) for 4 weeks
- Part‑time: Tuesday, Wednesday, Thursday (6 pm‑9:30 pm) and Saturday‑Sunday (9:30 am‑5 pm) for 6 weeks
Training Dates Availability
- Part‑time course starts 10 January 2026
- Full‑time course starts 5 January 2026
Attendance, call audits, and assessments are mandatory throughout training. Failure to pass on the second attempt will end the role.
Responsibilities
- Initial contact – first point of contact for patients, providing time‑critical advice.
- Triage calls – assess and prioritise a wide range of calls based on urgency.
- Use the NHS Pathways system to ensure safe and effective assessments.
- Provide non‑clinical advice to patients about their symptoms and next steps.
- Maintain accurate, detailed records of all calls.
Qualifications & Skills
- Emotional resilience – manage difficult or distressed patients, especially in high‑pressure situations.
- Clear communication – explain medical instructions in an easy‑to‑understand manner.
- Decision‑making – good judgment to assess patient conditions and provide accurate advice.
- Attention to detail – meticulous in documentation and patient information.
- Organisational skills – manage multiple cases and prioritise urgent calls.
- IT skills – comfortable using computer systems and new technology.
- GCSE/Functional Skills English and Maths (or equivalent).
About Us
Practice Plus Group is one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients receive the right care at the right time.
If you thrive in a compassionate, fast‑paced environment and are driven by making a meaningful difference, we’d love to hear from you.
For more information, email Valentin Baciu (Valentin.Baciu@practiceplusgroup.com) or Natalie Wilke (Natalie.Wilke@practiceplusgroup.com). Candidates must have full eligibility and unrestricted right to work in the UK. Sponsorship is not available. All offers are contingent upon satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and is proud to be an equal‑opportunity employer.
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Part Time NHS 111 Health Advisor employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time NHS 111 Health Advisor
✨Tip Number 1
Familiarise yourself with the NHS Pathways System. Understanding how this system works will not only help you during the training but also demonstrate your commitment and readiness for the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios with friends or family can help you feel more confident when handling calls as a Health Advisor.
✨Tip Number 3
Research common health concerns and questions that people might call about. Being knowledgeable about these topics will allow you to provide better support and advice during your calls.
✨Tip Number 4
Network with current or former NHS 111 Health Advisors if possible. They can offer valuable insights into the role and share tips on how to excel during training and in the job itself.
We think you need these skills to ace Part Time NHS 111 Health Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Health Advisor. Highlight your relevant skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in healthcare or customer service. Emphasise any relevant training or qualifications, and ensure it is clear and concise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to remain calm under pressure. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Practice Plus Group
✨Show Your Empathy
As a Health Advisor, empathy is key. During the interview, share examples of how you've handled stressful situations with compassion and understanding. This will demonstrate your ability to connect with callers in need.
✨Familiarise Yourself with NHS Pathways
Understanding the NHS Pathways System is crucial for this role. Before your interview, take some time to research how it works and be prepared to discuss its importance in providing non-clinical advice.
✨Demonstrate Calmness Under Pressure
The role involves triaging calls, which can be high-pressure. Prepare to discuss past experiences where you remained calm and made effective decisions under stress. This will show your potential employer that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about training opportunities or how the team supports each other during busy periods. This shows your enthusiasm and commitment to the position.
