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For Companies At a Glance
- Tasks: Lead and supervise operations in a busy Clinical Assessment Service.
- Company: Join Practice Plus Group, a leader in healthcare services.
- Benefits: Full-time role with flexible hours, including evenings and weekends.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Strong communication, IT, and people management skills required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you an experienced supervisor looking for their next step?
Practice Plus Group are in search for astute Operations Lead to join their busy Clinical Assessment Service (CAS) in South West London . You will be supervising the operations based in South West London CAS including the supervision of the co-ordinators and operational assistants.
You will support the Operations and Service Delivery Managers by ensuring the highest quality of service delivery for PPG patients, whilst maximising resource utilisation. Alongside this, you will ensure all sections of the service being supervised are CQC compliant .
You will be actively monitoring, evaluating and reporting on service performance ensuring the business needs and National Quality Requirement (NQRs) are met. In tandem with the above, you will be monitoring and evaluating the performance of staff by means of regular appraisals, audits, training and development activities necessary to provide a quality service.
This is a full time role consisting of 37.5 hours per week based in our Putney office.
50% of your weekly hours will be during evenings, weekends and bank holidays.
This advert may be closed early due to high levels of applications.
What you’ll be doing
- Responsible for recruitment, selection and induction including review of new Co-ordinators and Co-ordinator Assistants staff, including their ongoing training.
- Line manage co-ordinators and co-ordinator assistants, in conjunction with PPG’s Human Resources Manager. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota and HR dashboard where necessary.
- Ensuring operational staff fully understand the importance of their role in ensuring effective, efficient, caring and positive delivery of service to the patients.
- To ensure National Quality Requirements are met in a cost-effective manner without compromise to quality.
- To take ownership, review and action as appropriate the Assessment Pool performance and shift reports.
- To be responsible for updating Adastra and communicate as appropriate with OOH staff, Operations Manager and Service Delivery Manager of any changes regarding practice.
- To ensure all updates internal and external to the service which are applicable to the OOH team are effectively communicated with the team.
- To complete all breach reporting and provide weekly summaries to the London management team including plans on continuous improvement.
- Carrying out monthly, quarterly and annual appraisals, specific staff role and policy audits on all staff being line managed.
- Maintaining communication links between different Operational staff, managers, SDM and Medical Lead.
What we’ll look for in you
- Excellent communication and IT skills.
- High Level of people management skills.
- Compassionate with the ability to interact well with team members, patients and healthcare professionals.
- Work effectively and accurately using Word, Excel and PowerPoint.
- Have an understanding of the confidential nature of the work.
- Ability to work to deadlines and prioritise workload.
- Handle difficult situations in a calm, effective and professional manner.
- Appropriate use of Microsoft Outlook and NHS Net email accounts to communicate both internally and externally.
- Ability to work effectively alone and as a member of a team.
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Operations Lead - CAS employer: Practice Plus Group
Contact Detail:
Practice Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - CAS
✨Tip Number 1
Familiarize yourself with the specific operational challenges faced by Clinical Assessment Services (CAS). Understanding the nuances of service delivery in a healthcare setting will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your experience in managing teams and ensuring compliance with quality standards. Be prepared to discuss specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you effectively manage relationships with various stakeholders, including staff, patients, and healthcare professionals. This is crucial for the Operations Lead role.
✨Tip Number 4
Be ready to talk about your approach to performance management and staff development. Discuss how you conduct appraisals and training sessions to ensure your team meets National Quality Requirements.
We think you need these skills to ace Operations Lead - CAS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and supervision. Emphasize your skills in people management, communication, and service delivery, as these are crucial for the Operations Lead role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of the Clinical Assessment Service. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office applications. Also, emphasize your ability to handle difficult situations calmly and effectively, as this is essential for the role.
Showcase Compliance Knowledge: Demonstrate your understanding of CQC compliance and National Quality Requirements in your application. Provide examples of how you have ensured compliance in past positions, as this will be a key responsibility in the role.
How to prepare for a job interview at Practice Plus Group
✨Showcase Your Leadership Skills
As an Operations Lead, you'll be supervising a team. Be prepared to discuss your previous leadership experiences, how you manage performance, and your approach to training and development. Highlight specific examples where you've successfully led a team or improved service delivery.
✨Demonstrate Your Understanding of Compliance
Since ensuring CQC compliance is crucial for this role, familiarize yourself with the relevant regulations and standards. Be ready to explain how you would monitor compliance and what steps you would take to address any issues that arise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about how you would handle difficult scenarios, such as managing staff performance issues or addressing patient complaints, and articulate your thought process clearly.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would maintain effective communication between operational staff, managers, and healthcare professionals.
