Are you an organised administrator with excellent customer service skills and a passion for delivering outstanding patient experiences? Join Practice Plus Group as a Central Private Healthcare Administrator on a 12-month fixed-term maternity cover contract and play a key role in supporting patients across our private healthcare services. This is an exciting opportunity to gain broad exposure to our private patient operations, working closely with teams across multiple hospital sites while helping patients access the care they need.
About The Role
As our Central Private Healthcare Administrator, you will support the smooth running of our Central Private Patient Contact Centre, providing high-quality administrative and customer service support across our private healthcare network. The role involves managing online bookings, processing referrals, handling patient enquiries and ensuring all information is managed accurately and efficiently. You will work closely with colleagues across multiple sites to deliver a seamless patient journey. This is a 30-hour per week, 12-month fixed-term maternity cover contract reporting to the Private Patient Sales & Coordination Manager.
What you'll be doing
As Our Central Private Healthcare Administrator, You Will Be
- Managing administration associated with online bookings for self-pay and insured patients.
- Processing payments and maintaining accurate patient records.
- Responding to patient enquiries via telephone and email.
- Producing quotations using CRM systems and supporting private patient sales activity.
- Managing referral letters and associated documentation.
- Updating and maintaining patient information across CRM and PAS systems.
- Supporting private healthcare teams across multiple sites remotely.
- Delivering a professional, responsive and empathetic service to patients.
- Assisting with mailbox management and general administrative support activities.
- Working collaboratively with colleagues to continuously improve the patient experience and service efficiency.
What we’ll look for in you
- Experience in a customer service or administrative role.
- Excellent verbal and written communication skills.
- Strong IT skills and the ability to learn new systems quickly.
- Good numeracy skills.
- Excellent organisational skills and the ability to work independently.
- A professional, empathetic and patient-focused approach.
- Ability to work effectively as part of a team.
- Experience within a hospital, healthcare or patient-facing environment desirable
- Knowledge of the private healthcare market - desirable
What You Can Expect In Return
- A full-time equivalent salary of £28,000
- Work 30 hours per week
- 12-month fixed term contract
- 25 days annual leave plus bank holidays.
Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.
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Private Patient Administrator in North East employer: Practice Plus Group
At Practice Plus Group, we pride ourselves on being an exceptional employer that values the contributions of our staff and fosters a supportive work culture. As a Central Private Healthcare Administrator, you will enjoy flexible working hours, opportunities for professional development, and the chance to make a meaningful impact on patient care across our private healthcare network. Join us in a role that not only enhances your career but also allows you to be part of a compassionate team dedicated to delivering outstanding patient experiences.
